Luis A. Escobar Benitez
Tempe,AZ
Summary
As an accomplished Customer experience manger I offer my experience when it comes to building and constructing a healthy work environment. I also provide experience when it comes to leadership skills such as communicating with my coworkers, showing responsibility, time management and providing my on experience to help others.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Fivebelow
01.2022 - 07.2024
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Used POS system to enter orders, process payments and issue receipts.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Manager
Olmos Recycling Center
01.2018 - 01.2020
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Developed strong relationships with vendors, negotiating better prices on supplies used in the recycling process.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Educated community members on recycling best practices, leading to higher participation rates in local programs.
- work with machinery to break down material.
- Work with math when I would add the total cost for customers recycling material.
Education
No Degree -
Arizona State University
Tempe, AZ05.2028
Tempe High School
Tempe, AZ05.2020
Skills
- Price Structuring
- Marketing Program Management
- Creative and Innovative
- Training and Onboarding
- Merchandise Allocation
- Critical Thinking
- Brand Image Alignment
- Hand and Power Tool Operation
- Sales Techniques
- Team Collaboration
- Time management
- responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Experience Manager
Fivebelow
01.2022 - 07.2024
Manager
Olmos Recycling Center
01.2018 - 01.2020
No Degree -
Arizona State University
Tempe High School