Luis Espinoza

• Provide friendly, professional service to a diverse customer base, maintaining clear communication in fast-paced environments.
• Prepare and customize beverages with accuracy and attention to detail,ensuring consistent quality and customer satisfaction.
• Manage POS transactions, handle cash/card payments and maintain accurate daily records.
• Collaborate with team members to support smooth store operations, Including inventory checks, restocking, and workflow coordination.
• Assist Spanish-speaking customers, offering bilingual support to improve accessibility and customer experience.
• Resolving customer concerns calmly and professionally, demonstrating strong problem-solving and people skills.

• Prepared and served high-quality beverages and food items while maintaining store cleanliness and presentation standards.
• Delivered friendly and efficient customer service, resolving inquiries and build strong customer relationships.
• Operate cash register, processed transactions accurately, and handled multiple forms of payment.
• Created core marketing materials, including designs for merchandise such as sweaters, stickers, and promotional items.
• Developed and implemented marketing strategies to promote products and enhance brand visibility.
• Collaborated with team members to maintain inventory, restock product, and endure smooth daily operations.

• Stocked and organized merchandise while maintaining store presentation standards.
• Assisted customer in locating products and resolving questions.
• Operated cash register and handled multiple forms of payment accurately.
• Collaborated with team members to complete freight loads and maintain productivity.
• Delivered friendly, consistent service in a high-volume retail environment.

GPA: 4.00 | Expected Graduation: 2029