LUIS ESTRADA
Valparaiso,IN
Summary
Oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Experienced in developing and executing strategies to increase productivity and profitability. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction. Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Crew Carwash
Valparaiso, IN
01.2017 - Current
- Managed the daily operations of multiple departments to maximize efficiency
- Developed talented team, participating in hiring, coaching, and performance management processes
- Managed the operations of a large team, overseeing daily activities and long-term projects
- Monitored customer feedback and implemented changes as needed to enhance service quality
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Developed and maintained relationships with customers and vendors for successful project completion
- Ensured effective communication among staff members by providing training when necessary
- Created and enforced policies and procedures to support compliance
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations
- Tracked company inventories and ordered new products to replenish equipment levels
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards
- Vendor Sourcing
- Cost Control
- Staff training/development
- Building and Facility Management
- Policies and procedures implementation
- Business Intelligence
- Performance reporting
- Maintaining Compliance
- Inventory Tracking and Management
- Business Leadership
- Sales Tracking
- Excellent Communication
- Operations Oversight
- Purchasing and planning
- Budget Development
- Policy Development and Enforcement.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06.2018
Skills
- Recruitment
- Time management abilities
- Administrative Management
- Customer Relations
- Product Management
- Decision-Making
- Planning and Implementation
- Supply Chain Management
- Staff Development
- Training Management
- Sales Coaching
- Adaptability
- Customer Service
- Health and safety compliance
- Staff hiring
- Retail Operations Management
- Employee Development
- Schedule oversight
- Inventory Control
- Hiring and Onboarding
- Attention to Detail
- Staff Management
- Process Improvements
Certification
- Dale Carnegie
- CPR and First Aid
References
1. Name: Julian Lopez
Cell Number: (312)764-3644
Email: jlipez08@gmail.com
May contact: Yes
Relationship: Previous Team member
2. Name: Cory Martin
Cell Number: (219) 455-0289
Email: Coryalmartin@gmail.com
May Contact: Yes
Relationship: Previous Team member
3.Name: Christopher Riveron
Cell Number: (219)743-7368
Email: Criveron@msn.com
May contact: Yes
Relationship: Previous Co-Worker
Timeline
Operations Manager
Crew Carwash
01.2017 - Current
High School Diploma -
Merrillville High School