Allison Duke
Bremen,GA
Summary
Results-driven Operations Manager with a proven track record in workforce solutions, project management, and talent optimization. Experienced in leading multiple concurrent implementations, managing post-deployment support, and driving operational excellence. Skilled in planning, scheduling, and coordinating deliverables while ensuring compliance with standards and security protocols. Expertise in translating business challenges into technical requirements, monitoring project status, and proposing strategic solutions to mitigate risks. Adept at developing and implementing process improvements in a collaborative environment to enhance business performance. A reliable team player with a focus on adaptability and achieving results. Proficient in strategic planning, resource management, and operational efficiency to optimize performance and meet organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Randstad USA
Atlanta, GA
03.2023 - Current
- Lead and managed multiple concurrent projects, ensuring timely and high-quality delivery.
- Maintained strong client relationships and ensured client satisfaction through effective communication and service delivery.
- Ensured compliance with company standards, policies, and regulatory requirements.
- Optimized staffing levels and resource allocation to meet operational demands.
- Identified operational inefficiencies and implemented process improvements to enhance productivity and reduce costs.
- Coordinated cross-functional resources to achieve project goals and meet client needs.
- Proactively assessed and identified potential risks and proposed strategic solutions to mitigate them.
- Drove operational excellence through continuous monitoring and adjustment of workflows.
- Collaborated with internal teams to ensure smooth execution of initiatives and delivery of solutions.
- Tracked key performance metrics and generate reports to monitor performance and make informed decisions.
Senior Site Manager
Randstad USA
Atlanta, Georgia
08.2022 - 03.2023
- Oversaw and managed daily site operations to ensure project success.
- Lead, motivated, and managed site teams, ensuring high performance and productivity.
- Acted as the primary point of contact for clients, ensuring satisfaction and effective communication.
- Ensured compliance with health, safety, and environmental regulations on-site.
- Monitored and managed staffing levels to meet project demands and optimize resources.
- Reported on site performance, including productivity, quality, and safety metrics.
- Identified and addressed operational issues, providing solutions and driving process improvements.
- Managed site budgets, ensuring cost control and resource optimization.
- Collaborated with internal teams and clients to meet project objectives and timelines.
- Monitored, coached, and supervised team of 215 employees in 2022.
Site Manager
Randstad USA
Atlanta, Georgia
10.2020 - 08.2022
- Managed daily site operations to ensure efficiency and effectiveness.
- Lead and supervised a team of 75 talent, ensuring alignment with performance and quality standards.
- Maintained strong client relationships and ensured client satisfaction.
- Monitored site productivity, addressed operational issues, and ensured smooth workflow.
- Implemented process improvements to enhance operational efficiency.
- Ensured strict adherence to health and safety regulations on-site.
- Provided leadership and guidance to team members to drive performance and morale.
Education
Bachelor of Science - Psychology
University of Arkansas
Fayetteville, AR12.2011
Skills
- Implementing technology changes
- Sandler Sales
- Providing operational direction
- Organization
- Compliance and Risk Management
- Talent Management
- Operational Efficiency
- Client Management
- Recruitment
- Financial Management
- Strong Leadership and Communication Skills
- Excellent Interpersonal and Relationship Building Abilities
- Proven Ability to Manage Multiple Priorities and Deadlines
- Strong Analytical and Problem Solving Skills
- Knowledge of Recruitment Practices and Labor Laws
- Proficiency in using and implementing applicant tracking systems
Accomplishments
- Implemented five new business sites.
- Earned the “Randstad President's Club” Award in 2024 for exemplary performance and contributions to Randstad in 2023
- Managed a portfolio worth $9.5 million annually, overseeing budget allocation, strategic planning, and performance optimization.
- Successfully navigated change management for the implementation of the Randstad App across the district, ensuring smooth adoption and integration within the team.
Certification
- Situational Leadership, Randstad University, 06/01/23
- Leading Virtual or Hybrid Teams program, Randstad University, 11/01/24
Timeline
Operations Manager
Randstad USA
03.2023 - Current
Senior Site Manager
Randstad USA
08.2022 - 03.2023
Site Manager
Randstad USA
10.2020 - 08.2022
Bachelor of Science - Psychology
University of Arkansas
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