Luis F. Abadia
New York,NY
Summary
Results-driven Product Manager with 7+ years of experience leading end-to-end product lifecycle management for enterprise technology platforms, translating customer needs into scalable solutions while managing multi-million dollar portfolios using Agile methodologies and driving cross-functional collaboration to deliver high-impact products that exceed business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
VP. Product Management
JP Morgan Chase
01.2023 - Current
- Led product strategy development for enterprise initiatives, translating customer needs and market insights into actionable roadmaps that deliver measurable value across technology platforms serving internal and external stakeholders.
- Owned end-to-end product lifecycle for 15–20 concurrent initiatives per quarter, managing discovery, ideation, strategic development, requirements definition, backlog prioritization, and value management for portfolios ranging from $1M to $10M per project.
- Acted as voice of the customer, conducting discovery efforts and user research to uncover pain points, define user journeys, and translate insights into product requirements that drive adoption and satisfaction.
- Established and tracked product KPIs include cost efficiency, feature adoption, system reliability, risk posture, and customer satisfaction using data analytics to inform prioritization and measure product success.
- Partnered with engineering, architecture, design, and data analytics teams to validate solution feasibility, define technical requirements, and ensure delivery of scalable, resilient, and stable products.
- Managed product backlogs using Agile methodologies, leading sprint planning, backlog refinement, and delivery execution with cross-functional teams including engineering, design, architecture, and operations.
- Facilitated structured stakeholder forums and leadership updates, communicating product vision, progress, risks, and trade-offs to drive alignment and informed decision-making across matrixed organization.
- Championed product innovation and process optimization, refining operating models, delivery frameworks, and tooling to improve predictability, quality, and customer outcomes.
Product Management & Agility Lead
JP Morgan Chase
03.2021 - 01.2023
- Collaborated with Full Stack engineering teams on Ultimate Rewards platform, managing product backlog, defining user stories, and ensuring delivery aligned with customer value and business objectives.
- Translated customer needs into detailed product requirements and user journeys, working closely with design and engineering to create intuitive, self-service experiences for digital platforms.
- Led Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives, ensuring teams maintained velocity and delivered high-quality features on schedule.
- Created and maintained comprehensive product documentation, defined success criteria for testing and product acceptance, and ensured alignment with functional and non-functional requirements.
- Proactively identified cross-team dependencies, technical risks, and delivery blockers, coordinating resolution across engineering, architecture, and operations to maintain delivery momentum.
- Utilized analytics, burndown charts, and velocity metrics to monitor product performance, identify improvement opportunities, and optimize team capacity and delivery predictability.
Agile Scrum Master
Discover Financial Services
07.2017 - 03.2021
- Facilitated Agile ceremonies (sprint planning, reviews, retrospectives, Scrum of Scrums) using LeSS and SAFe frameworks to support product development and delivery across multiple teams.
- Partnered with Product Owners to decompose initiatives into features and user stories, managed team capacity and velocity using burndown charts, and removed impediments to ensure predictable delivery.
- Led Agile maturity workshops, defined cross-team processes and roles, and established control environments ensuring comprehensive testing, validation, and product quality.
Education
MBA - Management Information Systems
Wilmington University
Wilmington, DE12-2025
Bachelor of Science - Management Information Systems, Spanish Studies
University of Delaware
Newark, DE05-2017
Associate in arts -
University of Delaware
Newark, DE05-2012
Skills
- Product strategy & vision Roadmap development Backlog management User journey mapping Requirements definition Value management Product analytics Customer discovery Market research
- Scrum SAFe LeSS Kanban Sprint planning Backlog refinement Capacity planning Velocity tracking Dependency management Risk mitigation
- Cloud platforms (AWS, Azure, GCP) Observability & monitoring (Splunk) Full stack development Software engineering processes Design thinking Data analytics
- Jira Confluence Jira Align Rally ServiceNow Miro Lucidchart Splunk GitHub SQL HTML JavaScript CSS Java R SAP ChatGPT LLM Suite
- Cross-functional leadership Matrixed organization navigation Executive communication Relationship building Influence without authority Conflict resolution
- Data-driven decision making KPI definition & tracking Cost analysis Risk assessment Performance monitoring
- Excellent written & verbal communication Executive presentations Technical translation for business audiences Documentation Fluent in Spanish (reading, writing, speaking)
- Strategic thinking Problem-solving Prioritization Resilience Collaboration Continuous learning Customer empathy Innovation mindset
Affiliations
- Lambda Sigma Upsilon Latino Fraternity, Inc.
- Zawadi Chapter, President | April 2013 – May 2017
- PA Alumni, President | 2018 – 2019
- National Judicial Board | 2024 - Present
- Mission: Culturally diverse brotherhood committed to individual growth, social justice, equal opportunity, and excellence in education.
Certification
- Google Analytics Certification – 2025
- Product Discovery Certification – 2025
- AI for Product Managers – 2025
- Certified SAFe 5 Agilist – 2022
- Advanced Scrum Master Certification – 2021
- Certified Scrum Master – 2017
Community Involvement
ASPIRA Youth Mentoring Program, Mentor, 2019, 2025, Mentor middle and high school students, providing guidance and support through challenging life circumstances. Meet with assigned mentee twice weekly to foster personal development and academic success
Timeline
VP. Product Management
JP Morgan Chase
01.2023 - Current
Product Management & Agility Lead
JP Morgan Chase
03.2021 - 01.2023
Agile Scrum Master
Discover Financial Services
07.2017 - 03.2021
Bachelor of Science - Management Information Systems, Spanish Studies
University of Delaware
MBA - Management Information Systems
Wilmington University
Associate in arts -
University of Delaware