Luis Fernandez
Moreno Valley,CA
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Owned and operated a marketing firm based in Minneapolis, Minnesota, and have an acute understanding of what it takes to manage a team efficiently and appropriately.
Overview
8
8
years of professional experience
Work History
Branch Manager
Pendulum Promotions
Minneapolis, MN
05.2023 - 01.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
Account Manager
TTP Management Group
Norwalk, CA
01.2022 - 04.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Warehouse Trainer
Target
Fontana, CA
10.2020 - 01.2022
- Presented training programs on warehouse operations and processes to onboard new employees.
- Demonstrated safety procedures in action by showing proper use of warehouse equipment.
- Trained employees on warehouse safety and operations aspects such as proper blade handling and picking/packing products.
- Explained goals and expectations required of trainees.
Senior Guest Advisor
GameStop
Moreno Valley, CA
10.2015 - 10.2017
- Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
- Took initiative to stay informed of new or existing offerings to better serve guests.
- Determined guest needs and answered questions to foster positive experience.
- Served multiple guests while maintaining composure to reduce wait times during busy or peak periods.
Education
Bachelor of Arts - Mathematics
California State University
San Bernardino, CA06.2020
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06.2014
Skills
- Team-building activities
- Orientation procedures
- Critical thinking
- Reliable and trustworthy
- Training & Development
- Problem-Solving
- Customer Service
- Relationship Building
- Sales Force Training
- Video Interviews
- Administering Interviews
- In-Person and Telephone Interviewing
References
References:
Daniel Arciniega: Account Manager (951) 282-0915
Daniel Renoj-Zacarias: Account Manager (951) 484-9385
Maria Hernandez: Field Manager (951) 293-2311
Languages
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Branch Manager
Pendulum Promotions
05.2023 - 01.2024
Account Manager
TTP Management Group
01.2022 - 04.2023
Warehouse Trainer
Target
10.2020 - 01.2022
Senior Guest Advisor
GameStop
10.2015 - 10.2017
Bachelor of Arts - Mathematics
California State University
High School Diploma -
Vista Del Lago High School