LUIS FRANCISCO
Payson,UT
Summary
On Site Supervisor with 4 years of experience in fostering client relationships and enhancing operational efficiency. Proficient in communication, organization, and data analysis, with a proven track record in quality inspections and technical support. Demonstrates strong leadership skills and a collaborative approach to achieving team goals, aiming to leverage expertise in system troubleshooting and management interaction to drive success.
Overview
5
5
years of professional experience
Work History
On Site Supervisor
Your Employment Solutions
American Fork, UT
02.2024 - 04.2026
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Analyzed sales data to identify trends, opportunities, and risks.
- Earned staff confidence by protecting and maintaining confidentiality of personnel data.
- Reviewed resumes, applications for relevant work experience, and education requirements for each position.
- Conducted pre-screening to ensure qualified candidates
- Coordinated new hire, ensuring candidates were fully prepared for client expectations and operational requirements.
- Oversaw payroll and compliance functions, seamless financial operations across client accounts.
Team Leader
Walmart
01.2022 - 09.2023
- Conducted performance reviews to measure employee growth and skills.
- Monitored workflows to ensure accuracy in data entry processes and provide timely resolutions when issues arise.
- Investigated products or markets to determine areas for opportunity.
- Prepared reports to summarize operational results and financial performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Updated and enforced policies regarding employee conduct, productivity, and performance standards.
- Canceled orders based on customer requests, inventory, or delivery problems.
- Developed and utilized team-building exercises to promote workplace synergy and productivity.
- Successfully led a team of 20 members to deliver projects on time and within budget.
- Assisted in the recruitment, onboarding, and training of new team members.
- Utilized English and Spanish proficiency to build relationships with Spanish and English-speaking customers.
- Learned new materials, processes, and programs correctly and efficiently.
- Provided coaching and mentoring to associates.
Team Member Trainer
Taco Bell
11.2020 - 12.2021
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Developed strong customer service skills.
- Assisted new employees during training sessions.
- Operated fryers, grills, ovens, and other kitchen equipment safely.
- Trained new employees on the proper use of kitchen equipment and safety protocols.
- Followed safety procedures to prevent foodborne illness and allergens.
- Developed a thorough knowledge of menu items and their preparation methods.
Education
High School Diploma -
Mountain View High School
Orem05.2022
Skills
- Customer Service
- Communication
- Problem Solving
- Leadership
- Teamwork
- Department Management
- Product Knowledge
- Shipment Processing
- Planning
- Product Recommendations
- Sales Trends
- Management Interaction
- Inventory Recordkeeping
- Quality Inspections
- Organization
- System Troubleshooting
- Technical Support
- Data Analysis
- Hardware Troubleshooting
- Team supervision
LANGUAGES
English (Native), Spanish (Highly proficient)
Timeline
On Site Supervisor
Your Employment Solutions
02.2024 - 04.2026
Team Leader
Walmart
01.2022 - 09.2023
Team Member Trainer
Taco Bell
11.2020 - 12.2021
High School Diploma -
Mountain View High School