Luis Francisco Cruz Abreu
Yonkers,NY
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Alexis Furniture Webster
The Bronx, New York
01.2021 - Current
- Assist in the development of operational strategies to ensure efficient and productive operations.
- Provide guidance and support to junior staff members on daily tasks, projects, and objectives.
- Sales representative
Supervisor of Operations
Dufry
Santiago, Dominican Republic
10.2018 - 03.2020
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
Assistant Manager
Palacio del Cine Santiago
Santiago, Dominican Republic
08.2015 - 08.2018
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Cashier Supervisor
CIRSA Gran Almirante
Santiago, Dominican Republic
06.2006 - 06.2014
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Performed daily bank deposits accurately and within company guidelines.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Education
Management Skills - Business Administration
Instituto De Formación Técnico Profesional INFOTEP
Santiago, Dominican Republic03-2018
Bachelor of Tourism Management - Business Administration And Management
Universidad Tecnológica de Santiago (UTESA)
República Dominicana06-2014
Diploma - Organizational Management
Pontificia Universidad Católica Madre Y Maestra
Santiago, Dominican Republic11-2012
Personnel Administration - Business Administration
Instituto De Formación Técnico Profesional INFOTEP
Santiago, Dominican Republic06-2008
Human Resource Associate - Human Resources Management
Coursera
New York, NYSkills
- Language: Spanish
- Language: English (intermediate)
- Staff Supervision
- Microsoft Office (Word, Excel, Power Point)
- Payroll and staff schedule management
- Cash handling
- Employee Scheduling
Timeline
Assistant Manager
Alexis Furniture Webster
01.2021 - Current
Supervisor of Operations
Dufry
10.2018 - 03.2020
Assistant Manager
Palacio del Cine Santiago
08.2015 - 08.2018
Cashier Supervisor
CIRSA Gran Almirante
06.2006 - 06.2014
Management Skills - Business Administration
Instituto De Formación Técnico Profesional INFOTEP
Bachelor of Tourism Management - Business Administration And Management
Universidad Tecnológica de Santiago (UTESA)
Diploma - Organizational Management
Pontificia Universidad Católica Madre Y Maestra
Personnel Administration - Business Administration
Instituto De Formación Técnico Profesional INFOTEP
Human Resource Associate - Human Resources Management
Coursera