Luis Franco
San Jacinto,CA
Summary
Results-driven Store Manager with expertise in enhancing customer experiences, driving sales growth, and optimizing inventory management. Proven ability to lead teams and implement effective training programs.
Overview
11
11
years of professional experience
Work History
Store Manager
T-Mobile
Hemet, CA
08.2017 - Current
- Led team to achieve sales targets through effective coaching and performance management.
- Streamlined inventory processes, reducing stock discrepancies and improving accuracy.
- Enhanced customer experience by implementing new training programs for staff on product knowledge.
- Developed strategic marketing initiatives to boost local engagement and brand awareness.
- Analyzed sales data to identify trends, driving informed decisions regarding product assortment.
- Executed operational strategies that increased store efficiency and reduced operational costs.
- Cultivated strong relationships with vendors, negotiating better terms to optimize supply chain management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Door-to-Door Sales Representative
Horizon Solar Power
Hemet, CA
04.2025 - 09.2025
- Developed persuasive sales pitches to effectively communicate solar energy benefits to potential customers.
- Conducted thorough market research to identify target neighborhoods and optimize sales strategies.
- Managed customer relationships, addressing inquiries and providing solutions to enhance customer satisfaction.
Sales Associate
Target
Murrieta, CA
09.2015 - 08.2017
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained organized merchandise displays to maximize sales potential and visual appeal.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to meet daily sales goals and improve store operations.
Education
High School Diploma -
Mt. San Jacinto College
San Jacinto, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
Accomplishments
- Supervised team of 7 staff members.
- Recruited 2 successful new managers within one year.
- Achieved the 2nd national store ranking within 2 years.
- Managed a store that exceeded company expectations in every category during the 4th quarter.
Timeline
Door-to-Door Sales Representative
Horizon Solar Power
04.2025 - 09.2025
Store Manager
T-Mobile
08.2017 - Current
Sales Associate
Target
09.2015 - 08.2017
High School Diploma -
Mt. San Jacinto College