LUIS GONZALES
CANYON COUNTRY,US
Summary
Individual with 3+ years of experience in retail, recognized for enhancing customer satisfaction and operational efficiency through strong organizational and customer service skills. Demonstrates expertise in inventory management and team collaboration, consistently maintaining high performance goals. Committed to leveraging problem-solving abilities and attention to detail to drive improvements in service delivery and store presentation.
Overview
5
5
years of professional experience
Work History
Head Coach
AYSO Soccer
CANYON COUNTRY, CA
09.2024 - Current
- Developed and implemented training programs to enhance athlete performance and skill development.
- Analyzed games to identify strengths and weaknesses, informing strategic adjustments.
- Coordinated team practices, ensuring effective use of time and resources to maximize player engagement.
STORE ASSOCIATE/BACKROOM ASSOCIATE
TJ MAXX
Valencia, CA
07.2023 - Current
- Delivered friendly customer service, operated registers, and maintained a clean, organized sales floor.
- Assisted customers with purchases while restocking and merchandising inventory.
- Supported daily store operations to ensure a positive shopping experience.
- Processed incoming shipments, sorted merchandise, and prepared items for the sales floor.
- Maintained an organized stockroom to support efficient inventory flow.
- Assisted with unloading trucks and meeting daily processing goals.
SALES ASSOCIATE/MATERIAL HANDLER
The Salvation Army
Santa Clarita, CA
12.2020 - 06.2021
- Assisted customers with inquiries, enhancing satisfaction and loyalty.
- Maintained organized workspace, boosting efficiency and productivity.
- Restocked and organized merchandise, improving store presentation.
- Handled donations, ensuring proper sorting and customer assistance.
- Analyzed customer feedback to identify trends, implementing changes that resulted in substantial improvements in service delivery.
Education
HIGH SCHOOL DIPLOMA -
Canyon High School
Canyon Country, CA06.2020
Associate of Science - KINESIOLOGY
COLLEGE OF THE CANYONS
VALENICA,CA06-2026
Skills
- Customer Service
- Organization
- Motivational leadership style
- Inventory Management
- Merchandising
- Team Collaboration
- Material Handling
- Training and coaching
- Time Management
- Problem Solving
- Adaptability
- Attention to Detail
Timeline
Head Coach
AYSO Soccer
09.2024 - Current
STORE ASSOCIATE/BACKROOM ASSOCIATE
TJ MAXX
07.2023 - Current
SALES ASSOCIATE/MATERIAL HANDLER
The Salvation Army
12.2020 - 06.2021
HIGH SCHOOL DIPLOMA -
Canyon High School
Associate of Science - KINESIOLOGY
COLLEGE OF THE CANYONS