Luis Gonzalez
Lewisville,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Customer Relationship Advocate
Fidelity Investments
12.2023 - 06.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Lead Flight Attendant
Spirit Airlines Inc.
05.2016 - 03.2024
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
- Resolved passenger conflicts and medical emergencies during flights.
- Trained new flight attendants to ensure consistent high-quality service across all flights.
Manager
Vitaflex Supplements & Vitamins
08.2015 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Associate
Khols Department Store
09.2015 - 01.2016
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Guest Service Representative
Schlitterbahn Waterpark New Braunfels
05.2010 - 09.2015
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Sandwich Artist
Subway
06.2013 - 01.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX2014
Skills
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Calm Under Pressure
- Relationship Building
- Customer Data Confidentiality
Timeline
Customer Relationship Advocate
Fidelity Investments
12.2023 - 06.2024
Lead Flight Attendant
Spirit Airlines Inc.
05.2016 - 03.2024
Associate
Khols Department Store
09.2015 - 01.2016
Manager
Vitaflex Supplements & Vitamins
08.2015 - 02.2016
Sandwich Artist
Subway
06.2013 - 01.2014
Guest Service Representative
Schlitterbahn Waterpark New Braunfels
05.2010 - 09.2015
High School Diploma -
New Braunfels High School