Luis Gonzalez
Port Chester,NY
Summary
Determined and responsible visual merchandiser with more than 5 years of success boosting efficiency and streamlining procedures for many groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Professionally interacted with customers to promote high customer service ratings. Well-versed in sales, personnel management, accounting and inventory management.
Overview
14
14
years of professional experience
Work History
Head visual stylist
Bloomingdale's
White Plains, New York
11.2023 - Current
- Managed inventory of props and materials used in displays such as mannequins, fixtures, lighting, fabrics.
- Collaborated with store management team to ensure all visual elements adhered to company standards.
- Reviewed customer feedback surveys and implemented changes accordingly.
- Assisted in the design and implementation of visual merchandising plans for seasonal and promotional displays.
- Sourced artwork, furniture pieces, accessories, and other items for use in store designs or displays.
- Developed creative strategies for store layout, product placement, and display techniques that maximized customer engagement.
- Provided guidance to junior stylists on best practices for creating appealing visuals.
- Conducted weekly meetings with district managers regarding store updates and initiatives.
- Put together displays and layouts throughout store to promote trends and current sales items.
- Cleaned and organized display cases, shelves and aisles.
- Monitored weekly, monthly and quarterly achievement goals.
Assistant Store Manager
Rodd and gunn
Greenwich, CT
10.2022 - 11.2023
- Selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained many staff associates and equipped to comply with company policies and procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Head visual Merchandiser
Darien Sport Shop
Darien, CT
07.2021 - 10.2022
- Leading the staff to bring out merchandise in timely manner
- Reviewing competitors, including pricing, profit, marketing and other progress
- Assessing the effectiveness of different product displays and store layouts on sales figures
- Reviewing customer feedback to predict sales trends and seasonal stock demand
- Working with E commerce
- Managing staff with day to day duties in their required departments
- Making sure all departments are up to part and look presentable to the consumer
Assistant Store Manager
Lester’s
Rye, NY
02.2013 - 06.2021
- Selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained many staff associates and equipped to comply with company policies and procedures.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Store Administrative Assistant
The Blues Jean Bar
Greenwich, CT
02.2012 - 01.2013
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Associate of Arts -
Berkley College
East New York, NY05.2017
Associate of Arts -
Westchester Community College
Valhalla, NY05.2013
Skills
- Sales
- Budgeting
- Store Merchandising
- Sales and Marketing
- Store Operations
- Visual Merchandising
- Key Performance Indicators (KPIs)
- Business Initiatives Proficiency
- Goals and Performance
- Staff Supervision
- Product and Service Sales
- Visual merchandising
Timeline
Head visual stylist
Bloomingdale's
11.2023 - Current
Assistant Store Manager
Rodd and gunn
10.2022 - 11.2023
Head visual Merchandiser
Darien Sport Shop
07.2021 - 10.2022
Assistant Store Manager
Lester’s
02.2013 - 06.2021
Store Administrative Assistant
The Blues Jean Bar
02.2012 - 01.2013
Associate of Arts -
Berkley College
Associate of Arts -
Westchester Community College