Luis Hernandez
Lake Forest,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. With extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.
Overview
8
8
years of professional experience
Work History
Front Of The House
Baja Fish Tacos
11.2019 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
Back of House Team Member
Chick-fil-A
01.2023 - 04.2023
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
Shift Leader
McDonald's
07.2015 - 11.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
No Degree -
Mission Viejo High School
Mission Viejo, CA2015
Skills
- Service Prioritization
- Making Change
- Hospitality Management
- Anticipating Problems
- Serve Customers
- Managing Deliveries
- Menu Memorization
- Counting Money
- Delegating Assignments and Tasks
- Teamwork and Collaboration
- Coaching and Training
- Quality Standards
Languages
Spanish
Native or Bilingual
Timeline
Back of House Team Member
Chick-fil-A
01.2023 - 04.2023
Front Of The House
Baja Fish Tacos
11.2019 - Current
Shift Leader
McDonald's
07.2015 - 11.2017
No Degree -
Mission Viejo High School
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