Luis Hernandez
Woodbridge,VA
Summary
Employee-focused Payroll Supervisor with detailed knowledge of organizational human resources policies, services and practices. Essential facilitator of key operational details relevant to agency onboarding and exit procedures, workers compensation, ADA, FMLA and ergonomic assessments. Solid background in high-volume office environments focused on delivering HR and payroll guidance to employees. This is accomplished with experience using relationship-building skills to cultivate positive client, staff and management connections and having highly-developed communication with outstanding skills in complex problem-solving and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll Supervisor
Neighborhood and Community Services
Fairfax, VA
08.2023 - Current
- Reviewed and processed payroll data to ensure accuracy of employee paychecks and performed audits of time sheets for compliance with county policies and federal and state regulations.
- Maintained employee records in accordance with applicable laws and regulations.
- Resolved complex payroll issues promptly by researching discrepancies and collaborating with other departments as needed as well as collaborating with employees and supervisors to immediately resolve discrepancies in timesheets
- Assisted managers in resolving personnel issues related to wages or salaries.
- Extracted information from payroll system and generated reports Such as PEAQ for various departments and vendors.
- Researched and resolved employee payroll, Workers comp, injury leave, FMLA and ADA questions and issues via email, phone and in person.
- Processed employee rehires, transfers, and terminations.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the agency as well as providing leadership, insight and mentoring to newly hired employees to supply knowledge of various county programs
- Point of contact for FMLA, Workers Comp, ADA and injury leave by reviewing certifications, medical statuses, reports and other paperwork.
- Interpreted FMLA regulations for employers and employees, providing advice on best practices regarding time off requests.
- Developed effective relationships with external vendors and collaborated with insurance carriers (CORVEL) and government agencies regarding FMLA, workers compensation claims processing activities.
- Facilitated communication between management, supervisors and employees regarding their rights under the Family Medical Leave Act, ADA and workers compensation/Injury leave.
- Sends forms and gathers medical records and other documentation to support entering a claim.
- Prepared reports on claim status and updates for management review and other documentation as needed throughout the life cycle of a case file.
- Handled sensitive information in accordance with company policy and HIPAA regulations.
- Acted as an intermediary between claimants and CORVEL during dispute resolution proceedings and to obtain information or inform of account status or changes.
CAST Lead (Administrative Supervisor)
Community Services Board
Fairfax, VA
01.2022 - 08.2023
- Reconciled and reviewed cash worksheets daily to ensure payments are collected and entered properly and deposited.
- Collected and assembled financial data to analyze costs relative to fiscal planning and budgeting activities.
- Directed and oversaw office personnel activities and clerical staff at the admin 3 level.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Assisted with resolving operational problems; ensuring that they have adequate staffing and training resources to meet operational demands.
- Ensured procedures and policies are clearly interpreted and consistently applied, reviews and modifies administrative policies, procedures and methods to improve practices within Business Operations.
- Summarized and analyzed data from sources to create detailed documents, reports, spreadsheets and high-level presentations while interpreting and organizing resource information.
- Monitored office inventory to maintain supply levels while receiving and reviewing department supply requisitions and placed orders for the Reston site as well as researching prices and finding substitutes with vender (WB Mason).
- Collaborated with venders and contractors, resolving issues and disputes as they arise.
- Coordinated with various teams in the CSB such as the various clinical departments and other parts of Business Operations.
- Resolved a wide variety of operational issues using sound judgment.
- Scheduled/set up presentation rooms and coordinates all logistic activities for visits by external groups.
- Designated site director at NW Reston. In charge of phone directory, facility requests and other requests needed to allow staff to perform efficiently and effectively.
- Collaborated with HR to preparing hiring packets and SME applications.
Administrative Assistant
Fairfax Falls-Church Community Services Board
Fairfax, VA
01.2021 - Current
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Directed customer communication to appropriate department personnel.
- Followed HIPPA and Privacy practices and regulations.
- Assist in setting appointment, assigning benefits and checking clients in.
- Solid understanding of insurance and government benefits.
- Front desk costumer service with the ability to hand high stress situations.
- Accurately entering personal information into electronic health record (Credible).
- Handling payments.
Assistant General Manager
Nando's Peri Peri
Springfield, VA
01.2018 - 12.2020
- In charge of project management, safety and inventory waste to meet pre-established business thresholds for operation as well as reducing food cost.
- Optimized profits by controlling food, beverage and labor costs daily in order to accomplish set budgeted labor percentage and gross product.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards. This includes: Food audits, health inspections and secret shoppers.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Wrote and managed the schedules of a team of 50 personnel of employees and managers.
Opening Restaurant Manager
Nando's Peri Peri
Reston, VA
06.2017 - 12.2017
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Training Manager
Nando's Peri Peri
Old Town, VA
05.2016 - 05.2017
- Presented training information via role playing, simulations and team exercises.
- Led training classes and recorded instruction for later use.
- Mentored team members to succeed and advance within department and company.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Helped with training at various Nando's in Virginia from Gainesville to Pentagon row and Silver Spring, Maryland
Education
Some College (No Degree) - Associates of Science (Medical Sonography)
Northern Virginia Community College Woodbridge VA
Woodbridge, VA12.2022
International Baccalaureate Diploma - General Studies
Gar-Field High School
Woodbridge, VASkills
- Team building and leadership
- Hiring and training
- Supervisory skills
- Scheduling and calender management
- Client-orientated
- Payroll policies, procedures and auditing
- Proficient in FOCUS (HCM/SAP)
- Operational management
- Project management
- Bilingual in Spanish
- Data Reconciliation
- Risk Management(Workers compensation, ADA, FMLA, Ergo assessment)
Certification
- ServSafe
- Certified Restaurant manager , Nando's Peri Peri - 4 years
- Certified in credible (Electronic health record)
- Certified in mental health first aid.
- Certified to administer columbia suicide/risk screening.
- Certified in SAP
Languages
Spanish
Native/ Bilingual
Timeline
Payroll Supervisor
Neighborhood and Community Services
08.2023 - Current
CAST Lead (Administrative Supervisor)
Community Services Board
01.2022 - 08.2023
Administrative Assistant
Fairfax Falls-Church Community Services Board
01.2021 - Current
Assistant General Manager
Nando's Peri Peri
01.2018 - 12.2020
Opening Restaurant Manager
Nando's Peri Peri
06.2017 - 12.2017
Training Manager
Nando's Peri Peri
05.2016 - 05.2017
Some College (No Degree) - Associates of Science (Medical Sonography)
Northern Virginia Community College Woodbridge VA
International Baccalaureate Diploma - General Studies
Gar-Field High School
- ServSafe
- Certified Restaurant manager , Nando's Peri Peri - 4 years
- Certified in credible (Electronic health record)
- Certified in mental health first aid.
- Certified to administer columbia suicide/risk screening.
- Certified in SAP
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