Luis Hernandez
Summary
To secure a challenging and responsible position that will allow me to utilize my customer service, and leadership skills along with my practical knowledge to contribute to a professional organization/company.
Overview
17
17
years of professional experience
Work History
Transportation Manager
Occasions Caterers
Washington
01.2025 - Current
- Operational Oversight: Managing the day-to-day transportation operations, including loading/unloading exhibition-related materials, coordinating dock operations, and overseeing vehicle movements.
- Safety and Compliance: Ensuring all vehicles and drivers comply with Department of Transportation (DOT) regulations and safety standards.
- Resource Management: Managed fleet maintenance and fuel, overseeing budgets to ensure cost-effective transportation solutions.
- Team Leadership: Supervised drivers and helpers, focusing on effective staff selection, training, and performance management.
- Event Logistics: Coordinated vehicle deliveries for events, ensuring timely and efficient logistics.
- Client Interface: Communicating with event managers, chefs, and clients to ensure seamless service execution.
Concierge
MB staffing
Washington
12.2023 - Current
- Greeted guests and residents at the entrance.
- Handled residents' and guests' requests for housekeeping and maintenance.
- Resolved residents' and guests' complaints while taking messages for follow-up.
- Facilitated errands to promptly address residents' needs and requests.
- Managing mail, luggage and deliveries.
- Executed administrative and receptionist duties to ensure smooth operations.
Cargo Van Driver
Non-Profit Organization Campus Kitchen
Washington DC
01.2022 - 07.2023
- Safely operated a cargo van to pick up food from Moms Organic and other suppliers
- Delivered food to shelters, schools, churches, and community centers, ensuring timely and accurate distribution to those in need
- Collaborated with team members to coordinate delivery schedules and optimize routes for efficient distribution
- Provided friendly and courteous customer service during food drop-offs, interacting with recipients and addressing their needs
- Prepared grocery bags for homeless individuals, ensuring proper packing and organization for easy distribution
- Maintained accurate records of deliveries and inventory, ensuring accountability and transparency in operations
- Contributed to the organization's mission by actively participating in community outreach and events.
Truck Driver
AAA Party Rentals
Laurel
06.2018 - 02.2021
- Operated 24-footers, 26-footers, and air brake trucks to transport party supplies and equipment to customer locations
- Collaborated with dispatch team to plan efficient routes, ensuring timely deliveries
- Conducted pre-trip inspections and routine maintenance on vehicles to ensure optimal performance
- Loaded and unloaded party items, ensuring secure handling to prevent damages during transit
- Interacted professionally with customers, addressing inquiries and providing assistance to enhance customer satisfaction
- Communicated effectively with team members to coordinate logistics and ensure smooth operations.
- Assisted in party setups, including arranging chairs, tables, tents, and other equipment according to customer specifications
Driver
Jennifer Convertibles-SAATVA Mattress
Landover M.D
05.2017 - 06.2018
- Deliver orders to customers on assigned routes
- Obtained delivery confirmation from each customer to verify receipt
- Reviewed deliveries with customers to confirm satisfaction with products
- Unload goods as per client specifications
- Pack and load products ["over 65lbs"] onto truck according to company’s specifications
- Inspected vehicle prior to departure to ensure safe delivery of goods
Sales Associate
Metro PCS
Washington D.C
11.2015 - 02.2017
- Greeted customers professionally and timely, directing inquiries to ensure satisfaction
- Maintained store appearance and merchandising standards to optimize customer experience
- Conducted outbound cold calls to potential clients to generate leads.
- Answered store phones, created and followed up on appointments to enhance customer engagement
- Work with store management in opening, closing and operating the retail facility, including cash handling and deposits as governed by operations control standards.
- Assisted with various tasks and projects as directed by management
Demolition Field Staff
ACECO, LLC
Silver Spring M.D
12.2013 - 10.2015
- Removed hazardous materials from worksites, ensuring compliance with safety regulations
- Demolished and dissembled old and neglected structures, enhancing site readiness for new development
- Prepared and cleaned worksites, maintaining safety standards and organization for efficient task execution.
- Effectively communicated with site supervisors and project managers to maintain efficiency
Customer Service Representative
Annie’s Ace Hardware
Washington D.C
08.2014 - 09.2015
- Delivered prompt and courteous service, enhancing customer satisfaction
- Facilitated sales by assisting customers with tailored product suggestions
- Maintained extensive product knowledge to effectively address customer inquiries
- Maintained and stocked department displays.
Sales Representative
Petco
Washington D.C
08.2012 - 10.2013
- Predicted, placed, and expedited merchandise orders to ensure stock availability and meet customer needs.
- Served as primary translator for Hispanic and Latin customers, enhancing communication and service quality.
- Led fellow associates and partook in merchandise placement, shipment processing store recovery, and also worked night shift
- Maintained store appearance to enhance customer satisfaction and create a welcoming shopping environment.
Sales Associate
RadioShack
Takoma Park M.D
07.2011 - 08.2012
- Took initiative to lead our sales team to achieve and maximize our daily and monthly sales goal
- Resolved customer complaints and inquiries, troubleshooting devices and processing returns to enhance customer satisfaction.
- Established opening and closing procedures for store operations.
- Replenished resources and monitored equipment to ensure seamless store operations.
Sales Associate
Footlocker
Hyattsville M.D
01.2009 - 06.2011
- Partnered with management to develop strategies that increased sales of sports apparel and accessories
- Displayed merchandise strategically to optimize visibility and attract customer interest
- Monitored merchandise to prevent shrinkage.
- Inspected, received, and verified incoming supplies and merchandise to ensure quality and accuracy
Education
GED & Job Readiness Training & High School Diploma -
Latin American Youth Center/Workforce Investment Social Enterprise (WISE)
04.2009
Skills
- Customer Service
- Bilingual in English and Spanish
- Ability to prioritize and perform multiple tasks simultaneously
- Software: Microsoft Office: Microsoft Word, WordPerfect, PowerPoint and Excel
- Willing to understand, learn and respond effectively
- Work well with others as well as alone
- Reliable
- High amount of patience
References
Upon Request
Volunteer Experience
- Assistant Librarian, Mount Pleasant Library, 06/2008 - 08/2008
- Volunteer, Latin American Youth Center, 06/2009 - 08/2009
- Painted houses in the local community
- Cleaned up local parks and neighborhoods
Timeline
Transportation Manager
Occasions Caterers
01.2025 - Current
Concierge
MB staffing
12.2023 - Current
Cargo Van Driver
Non-Profit Organization Campus Kitchen
01.2022 - 07.2023
Truck Driver
AAA Party Rentals
06.2018 - 02.2021
Driver
Jennifer Convertibles-SAATVA Mattress
05.2017 - 06.2018
Sales Associate
Metro PCS
11.2015 - 02.2017
Customer Service Representative
Annie’s Ace Hardware
08.2014 - 09.2015
Demolition Field Staff
ACECO, LLC
12.2013 - 10.2015
Sales Representative
Petco
08.2012 - 10.2013
Sales Associate
RadioShack
07.2011 - 08.2012
Sales Associate
Footlocker
01.2009 - 06.2011
GED & Job Readiness Training & High School Diploma -
Latin American Youth Center/Workforce Investment Social Enterprise (WISE)