Luis Hoyos
Columbus,OH
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Replenishment Team Leader
Cart.com
09.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Replenishment Team Leader
PacSun-Pacific Sunwear
01.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Receiving Coordinator
PacSun-Pacific Sunwear
06.2023 - 11.2023
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Negotiated with Number different freight companies and received annual contracts resulting in cost savings of Number%.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Conducted research to address shipping errors and packaging mistakes.
Receiving Merchandise Processor
PacSun-Pacific Sunwear
02.2023 - 06.2023
- Inspected items to check quality and accuracy against specifications.
- Used warehouse management system and handheld scanners to document merchandise movements.
- Picked orders, packed boxes and prepared shipments.
- Sorted, priced and stocked merchandise on sales floor.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Provided new item setup, merchandising and inventory control.
- Built professional relationships with key personnel within supplier organizations.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Receiving Mercandise Processor ( DHL )
Resource Employment Solutions
01.2020 - 06.2023
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Analyzed data to prepare reports and identify process improvements.
Receiving Merchandise Processor ( Pacsun )
Resource Employment Solutions
06.2020 - 02.2021
- Inspected items to check quality and accuracy against specifications.
- Used warehouse management system and handheld scanners to document merchandise movements.
- Picked orders, packed boxes and prepared shipments.
- Sorted, priced and stocked merchandise on sales floor.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Assisted with implementing security system for inventory room.
- Coordinated intake of up to Number large shipments per day.
- Built professional relationships with key personnel within supplier organizations.
Education
Diploma In Strategic Marketing - Strategic Intelligence
University Libre Seccional Cali
Cali - Colombia2006
Bachelor Of Business Administration -
University Libre ( Seccional Cali )
Cali - Colombia06.2006
Skills
- Order Processing
- Bulk Purchasing
- Cost Control
- Price Negotiation
- Team Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
Timeline
Replenishment Team Leader
Cart.com
09.2023 - Current
Receiving Coordinator
PacSun-Pacific Sunwear
06.2023 - 11.2023
Receiving Merchandise Processor
PacSun-Pacific Sunwear
02.2023 - 06.2023
Replenishment Team Leader
PacSun-Pacific Sunwear
01.2022 - Current
Receiving Merchandise Processor ( Pacsun )
Resource Employment Solutions
06.2020 - 02.2021
Receiving Mercandise Processor ( DHL )
Resource Employment Solutions
01.2020 - 06.2023
Diploma In Strategic Marketing - Strategic Intelligence
University Libre Seccional Cali
Bachelor Of Business Administration -
University Libre ( Seccional Cali )
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