Luis Jiron

Processed email and phone call transactions in a high-paced corporate environment. In charge of using critical thinking skills to solve client problems using company policies in different department scenarios such as customer service, reservations, and longterm rentals.

In charge of quality assurance for on-duty security staff, making sure all policy guidelines are being met throughout different residential and commercial accounts. Ensuring company equipment are up to standard, and safety protocols are in place for our clients and their property occupants.

Controlled access in residential high-rise by signing in contractors with legal identification, and certificate of insurance from their respective companies. Organized package room to maximize use of limited storage space. Investigated inventory discrepancies, and prepared shipping orders for return items. Reviewed work orders on deliveries, and checked accuracy of cargo manifest to avoid errors.

Responsible for managing medical invoices in the workers-compensation agency. Following strict HIPAA guidelines and excelling on meeting the demands requested by other departments. Ensuring all services are accounted for and authorized to be converted for the billing and account payables department.

Handled confidential information, account transactions, fraud analyses, and dealt with a large quantity of cash in a balance drawer. Exceeding all standard quotas, and pushing the envelope in customer service interactions for all new and senior clients.

Monitored premises and provided safety protocols with an entire security staff to create a welcoming atmosphere for tenants and visitors alike. Drove a company vehicle, and investigated property incidents in case the building engineer, county police or fire fighters had to get involved.