Luis Lacan
Katy,Tx
Summary
Dynamic and dedicated professional with experience at Chic-Fil-A, excelling in employee training and effective communication. Proven ability to foster teamwork and enhance guest experiences through attention to detail and conflict management. Committed to maintaining high standards of professionalism while driving team success in fast-paced environments.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Back of House Team Member
Chic-Fil-A
09.2024 - Current
- Assisted with training new BOH staff members on established processes and goals.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Restaurant Waiter
Molinas Mexican Cafe & Cantina
06.2021 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
No Degree - Criminal Justice
Blinn College
Brenham, TXHigh School Diploma -
Cinco Ranch High School
Katy, TX05-2022
Skills
- Employee training
- Team building
- Effective communication
- Professional appearance
- Teamwork and collaboration
- Attention to detail
- Problem solving
- Conflict management
- Decision-making
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Back of House Team Member
Chic-Fil-A
09.2024 - Current
Restaurant Waiter
Molinas Mexican Cafe & Cantina
06.2021 - 08.2024
No Degree - Criminal Justice
Blinn College
High School Diploma -
Cinco Ranch High School
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