Luis Lema
Bronx,New York
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waiter/Food Runner
La Casa De Frida
2023.05 - 2023.09
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Circulation Assistant
Evander Childs Library
2023.01 - 2023.04
- Assisting patrons with inquiries and providing friendly and helpful service.
- Shelving and organizing books and other materials.
- Ensuring accuracy in shelving books and organizing materials
Waiter/Bartender
Punta Agave
2022.02 - 2022.09
- Flexibility in adapting to different roles or responsibilities within the restaurant.
- By understanding the menu and special offers I gained the ability to upsell
- Experienced in handling cash transactions and making accurate change.
Juicer/Cashier
Crazy Fruits
2021.08 - 2022.01
- Able to elaborate, interpersonal and teamwork skills with the staff.
- Providing fast and efficient service to the staff during busy periods.
- Provide responsible, Fast and efficient service to the work.
Education
Associate of Science - Business
Borough of Manhattan Community College Community
199 Chambers Street05.2025
High School Diploma -
High School of Computer And Technology
800 E Gun Hill Bronx06.2023
Skills
- Extensive customer service experience
- Strong work ethic and dedication
- Effective team collaboration and camaraderie
- Adaptability and eagerness to learn
- Problem-solving abilities in fast-paced environments
- Clear and concise communication skills
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Waiter/Food Runner
La Casa De Frida
2023.05 - 2023.09
Circulation Assistant
Evander Childs Library
2023.01 - 2023.04
Waiter/Bartender
Punta Agave
2022.02 - 2022.09
Juicer/Cashier
Crazy Fruits
2021.08 - 2022.01
Associate of Science - Business
Borough of Manhattan Community College Community
High School Diploma -
High School of Computer And Technology
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