Luis Linares
Manassas,VA
Summary
Dynamic team associate with extensive experience in customer service and employee training. Proven track record of streamlining processes and enhancing team performance, aiming to drive sales and improve customer relationships.
Overview
6
6
years of professional experience
Work History
Team Associate
Wawa
Manassas, Virginia
06.2020 - Current
- I'm currently working since 2020 and have held the titles of Night Supervisor, Food and Beverage Supervisor, Team Associate, and Team Lead Associate.
- Facilitated training of new team members on operational procedures and customer service protocols.
- Provided prompt and courteous customer service, addressing inquiries and resolving issues.
- Performed cash handling duties, ensuring accurate transactions and reconciliation.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Supported team in achieving sales targets through effective product promotion.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Maintained cleanliness and organization of the store environment to enhance customer experience.
- Collaborated with vendors to ensure supply chain needs were met in a timely manner.
Education
GED -
Madison County High School
Madison,VA05-2018
Skills
- bilingual (Spanish and English)
- Customer service
- Cash handling
- Product promotion
- Employee training
- Workflow optimization
- Customer relationship management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Team Associate
Wawa
06.2020 - Current
GED -
Madison County High School