Luis Lopez
Azusa
Summary
Dynamic Store Manager with a proven track record at Steve Madden, excelling in customer service and team leadership. Enhanced sales performance through effective training and visual merchandising strategies. Skilled in inventory management and problem-solving, fostering a positive environment that drives customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Store Manager
Steve Madden
Arcadia, CA
02.2012 - 03.2026
- Led daily store operations to ensure optimal customer service and sales performance.
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Trained and mentored staff on sales techniques and product knowledge.
- Analyzed sales reports to identify trends and adjust inventory accordingly.
- Managed employee schedules to maximize coverage during peak hours.
- Conducted regular audits to maintain compliance with company policies and procedures.
- Collaborated with marketing team on promotional events to drive foot traffic.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Arroyo
El Monte, CASkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Inventory management
Timeline
Store Manager
Steve Madden
02.2012 - 03.2026
High School Diploma -
Arroyo