Luis Lopez
NORTH LAS VEGAS,US
Summary
Experienced retail professional with over 5 years of expertise in customer service, inventory management, and store operations. Proven track record in enhancing customer satisfaction and maintaining store cleanliness while managing sales and operations efficiently. Bilingual in Spanish, adept at upselling and merchandising, and committed to delivering exceptional service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CASHIER/KEYHOLDER
Aa hookah pipe and vape
Las Vegas
01.2023 - Current
- Provide excellent customer service, addressing questions and concerns with patience and professionalism
- Observe client behavior and needs to provide tailored assistance
- Manage inventory, process orders, and maintain organized workspaces
- Collaborate with team members to ensure smooth daily operations
- Adapt quickly to changing situations and client needs while maintaining high standard
MANAGEMENT/SALES/KEYHOLDER
Liquid vape house
Las Vegas, NV
03.2022 - 12.2022
- Managed daily store operations, including product orders, inventory, and team coordination
- Provided excellent customer service, addressing client needs with patience and professionalism
- Monitored sales trends and adapted strategies to maintain customer satisfaction and store efficiency
- Collaborated with team members to ensure smooth operations and a positive work environment
- Reason for leaving: Store closed due to business challenges following COVID-19
SALES ASSOCIATE
Fast Trip
Mojave, CA
10.2019 - 01.2022
- Provided excellent customer service at the register, assisting clients with purchases and inquiries
- Sold merchandise and promoted products while maintaining positive customer interactions
- Managed inventory, stocked merchandise, and kept the store organized and clean
- Assisted with opening and closing procedures, ensuring smooth daily operations
- Reason for leaving: Relocated to Las Vegas, NV
SALES ASSOCIATE
AutoZone
Rosamond, CA
08.2017 - 09.2019
- Assisted customers in locating and ordering automotive parts, providing clear guidance and support
- Sold merchandise while maintaining positive customer interactions and service standards
- Managed orders and inventory, ensuring accuracy and organization
- Collaborated with team members to meet customer needs efficiently
- Reason for leaving: Pursued better pay and professional growth opportunities
WAITER/SERVER
LA CARRETA
Charleston, WV
09.2014 - 06.2017
- Provided excellent customer service, greeting diners and ensuring satisfaction throughout their visit
- Took and memorized orders accurately while handling high-volume service efficiently
- Monitored customer needs, cleared tables, and processed transactions professionally
- Collaborated with team members to maintain smooth operations in a fast-paced environment
- Reason for leaving: Relocated back to California
Education
HIGH SCHOOL DIPLOMA - undefined
Mojave Jr./Sr. High School
Mojave, CA05.2012
Skills
- Customer Service & Communication – effectively interacting with clients, coworkers, and supervisors
- Observation & Attention to Detail – noticing patterns, behaviors, and small changes in fast-paced environments
- Patience & Adaptability – handling challenging situations calmly and adjusting to changing needs
- Team Collaboration – working effectively with coworkers to achieve goals
- Problem-Solving & Critical Thinking – resolving issues quickly and safely
- Organization & Time Management – multitasking, prioritizing tasks, and meeting deadlines
- Empathy & Active Listening – understanding client needs and providing support
- Bilingual: English & Spanish
- Basic Computer Skills – email, data entry, Microsoft Office
- Retail & Sales Experience – inventory management, merchandising, upselling, and customer satisfaction
Certification
- Registered Behavior Technician (RBT) Training Course – PBS Corp, In Progress
- CPR & First Aid – In Progress
- Driver’s License – Nevada
LANGUAGES
Spanish (Native)
Timeline
CASHIER/KEYHOLDER
Aa hookah pipe and vape
01.2023 - Current
MANAGEMENT/SALES/KEYHOLDER
Liquid vape house
03.2022 - 12.2022
SALES ASSOCIATE
Fast Trip
10.2019 - 01.2022
SALES ASSOCIATE
AutoZone
08.2017 - 09.2019
WAITER/SERVER
LA CARRETA
09.2014 - 06.2017
HIGH SCHOOL DIPLOMA - undefined
Mojave Jr./Sr. High School