Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Luis Lopez Zumaya

Lancaster,TX
Luis Lopez Zumaya

Summary

Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service. Goal-driven focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering several years' experience in the field and the desire to exceed expectations across the board. With an interest in Visual merchandising

Overview

8
years of professional experience

Work History

H&M Hennes & Mauritz
Cedar Hill, TX

Sales Advisor
02.2021 - Current

Job overview

  • Demonstrated product features and benefits to potential customers.
  • Supported the opening and closing of each shift demonstrating leadership and punctuality.
  • Meticulously operated POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Trained and mentored other sales associates by focusing on sales techniques and customer service.
  • Happily guided 50+ customers daily through the process of finding their ideal sizes and styles. Proactively stayed informed about store’s latest sales offerings and signed 1000+ customers up for The loyalty program.
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty. Anticipated customer needs, providing them with excellent customer service while upholding brand standards.
  • Assisted customers in locating desired items within the storeroom area.
  • Maintained cleanliness in the storeroom area at all times.
  • Organized shelves and racks in an orderly manner with correct product placement.
  • Received, unpacked and stored incoming stock items.
  • Stocked shelves with new merchandise in a timely manner following established procedures.
  • Ensured that merchandise was properly labeled, priced, displayed and rotated.
  • I was given opportunities to work closely with the visual merchandisers of the store. Even getting to fill in for the visuals two different times for a combined total of 8 weeks, while they supported stores out of the state or stores that were reopening. Visual merchandising is definitely a path I want to take with my retail Career and I am open to learn more.

Kohl's
Cedar Hill, TX

Sales Associate
09.2020 - 01.2021

Job overview

  • I at kohl's work in there Amazon department and occasionally help restock the many departments of the store.
  • What I do when I’m at the Amazon desk is take a customers return, scan a QR on their phone then bag and box the return and it then gets shipped off to Amazon
  • I also sometimes move inventory from the back of the store to the floor. I will organize and make sure that everything is in the place that it needs to be in for the customers to shop!
  • I clean and organize the departments aswell as fold clothes, placing back any items and garments where they’re meant to go.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Sonic Drive-In
Dallas, TX

Carhop /crew Member
02.2018 - 10.2019

Job overview

  • Make drinks, Handle customer complaints, Serve food, Clean workspace, Clean outside tables

Pastelería Universo
Dallas, TX

Cashier/Assistant Manager
03.2016 - 12.2017

Job overview

  • Take customer orders, Put in orders for the store, Assisting cake deliveries, Making cakes, Getting lunch for the crew, Open and close the store, Ordering materials, Handling customer complaints

Education

Lancaster High School
Lancaster, TX

High School Diploma
07-2022

Thomas Jefferson High School
TX

University Overview

Status: Present

Skills

  • Cashiering
  • Cleaning Experience
  • Food Preparation
  • Food Safety
  • Food Service
  • Host/Hostess
  • Serving Experience
  • Cash Handling
  • Food Handling
  • Kitchen Experience
  • Meal Preparation
  • Materials Handling
  • Assistant Manager Experience
  • Building rapport
  • Coaching and Mentoring
  • Customer service experience
  • Fluent in English and Spanish

Timeline

Sales Advisor

H&M Hennes & Mauritz
02.2021 - Current

Sales Associate

Kohl's
09.2020 - 01.2021

Carhop /crew Member

Sonic Drive-In
02.2018 - 10.2019

Cashier/Assistant Manager

Pastelería Universo
03.2016 - 12.2017

Lancaster High School

High School Diploma

Thomas Jefferson High School

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Luis Lopez Zumaya