Luis Lopez Zumaya
Lancaster,TX
Summary
Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service. Goal-driven focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering several years' experience in the field and the desire to exceed expectations across the board. With an interest in Visual merchandising. At H&M I was given opportunities to work closely with the visual merchandisers of the store. Even getting to fill in for the visuals two different times for a combined total of 8 weeks, while they supported stores out of the state or stores that were reopening. Visual merchandising is definitely a path I want to take with my retail Career and I am open to learn more.
Overview
10
10
years of professional experience
Work History
Sales Advisor
H&M Hennes & Mauritz
Cedar Hill, TX
02.2021 - Current
- Demonstrated product features and benefits to potential customers.
- Supported the opening and closing of each shift demonstrating leadership and punctuality.
- Meticulously operated POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Trained and mentored other sales associates by focusing on sales techniques and customer service.
- Happily guided 50+ customers daily through the process of finding their ideal sizes and styles. Proactively stayed informed about store's latest sales offerings and signed 1000+ customers up for The loyalty program.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty. Anticipated customer needs, providing them with excellent customer service while upholding brand standards.
- Assisted customers in locating desired items within the storeroom area.
- Maintained cleanliness in the storeroom area at all times.
- Organized shelves and racks in an orderly manner with correct product placement.
- Received, unpacked and stored incoming stock items.
- Stocked shelves with new merchandise in a timely manner following established procedures.
- Ensured that merchandise was properly labeled, priced, displayed and rotated.
Sales Associate
Kohl's
Cedar Hill, TX
09.2020 - 01.2021
- I at kohl's work in there Amazon department and occasionally help restock the many departments of the store.
- What I do when I'm at the Amazon desk is take a customers return, scan a QR on their phone then bag and box the return and it then gets shipped off to Amazon
- I also sometimes move inventory from the back of the store to the floor. I will organize and make sure that everything is in the place that it needs to be in for the customers to shop!
- I clean and organize the departments aswell as fold clothes, placing back any items and garments where they're meant to go.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Carhop/crew Member
Sonic Drive-In
Dallas, TX
02.2018 - 10.2019
- Make drinks, Handle customer complaints, Serve food, Clean workspace, Clean outside tables
Cashier/Assistant Manager
Pastelería Universo
Dallas, TX
03.2016 - 12.2017
- Take customer orders, Put in orders for the store, Assisting cake deliveries, Making cakes, Getting lunch for the crew, Open and close the store, Ordering materials, Handling customer complaints
Education
High School Diploma - undefined
Lancaster High School
Lancaster, TX07.2022
Skills
Cashiering
Cleaning Experience
Food Preparation
Food Safety
Food Service
Host/Hostess
Serving Experience
Cash Handling
Food Handling
Kitchen Experience
Meal Preparation
Materials Handling
Assistant Manager Experience
Building rapport
Coaching and Mentoring
Customer service experience
Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Sales Advisor
H&M Hennes & Mauritz
02.2021 - Current
Sales Associate
Kohl's
09.2020 - 01.2021
Carhop/crew Member
Sonic Drive-In
02.2018 - 10.2019
Cashier/Assistant Manager
Pastelería Universo
03.2016 - 12.2017
High School Diploma - undefined
Lancaster High School