Hi, I’m
Luis Lugo
Mentone,California
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dinosaur Tires. Excelled in small business operations and customer relations, significantly boosting repeat business through strategic relationship building and effective communication. Demonstrates a keen ability to manage teams in high-pressure environments, ensuring operational excellence.
Overview
20
years of professional experience
Work History
Self Employed Franchize
Owner Operator Matco Tools
03.2017 - 04.2024
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Dinosaur Tires
Store Manager
07.2015 - 01.2017
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bear Tech Riverside, WA
E Maca A/C. Basic Electrical from Automotive Mechanics
01.1993
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Languages
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner Operator Matco Tools
Self Employed Franchize
03.2017 - 04.2024
Store Manager
Dinosaur Tires
07.2015 - 01.2017
Bear Tech
E Maca A/C. Basic Electrical from Automotive Mechanics
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