Luis Luna
Mountain Village
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stocker
Ross Stores
Orlando, FL
03.2016 - 02.2018
- Organized merchandise displays to enhance product visibility and optimize customer shopping experience.
- Restocked shelves efficiently to maintain inventory levels and meet customer demand.
- Collaborated with team members to ensure accurate labeling and pricing of products.
- Monitored stock levels and reported discrepancies to management for timely resolution.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Removal Technician
Baldwin Brothers Funeral Home
Apopka, FL
01.2017 - 05.2020
- Supported funeral director in coordinating viewing arrangements for families.
- Executed timely dispatches to retrieve recently deceased individuals from funeral homes, hospitals, hospice locations, and private residences.
- Assisted families in receiving ashes of deceased individuals. Delivered ashes directly to families as needed. Transported ashes to post office for shipping to families.
- Facilitated the return of recently deceased individuals to care facility, initiating necessary documentation processes.
Designated Business Owner
Target
Dallas, TX
06.2020 - 11.2023
- Oversaw operations of toys and sporting goods department, ensuring effective management without supervision.
- Facilitated customer assistance in locating items and delivering exceptional service throughout store.
- Ensured compliance with planogram guidelines by overseeing departmental adherence to display and end cap setups.
- Assisted in pricing and clearance activities by updating pricing labels and relocating items to the clearance aisle. Periodically reviewed inventory to ensure proper organization and visibility of clearance products. Supported team efforts in maintaining an orderly shopping environment.
- Executed daily inventory management by retrieving stock and low items from storage and strategically placing them on the sales floor.
- Operated heavy-duty equipment, including electric pallet jack and cherry picker, to facilitate retrieval of items from elevated storage areas.
Store Manager
Alaska Commercial Company
Mountain Village, AK
12.2023 - Current
- Managed all facets of store operations to enhance customer satisfaction and optimize inventory efficiency.
- Developed and implemented effective sales strategies to drive growth and achieve revenue targets.
- Designed and implemented strategic marketing campaigns aimed at increasing brand awareness and attracting new customers.
- Directed training and coaching initiatives for a team of 15 employees, focusing on performance evaluations to maintain high customer satisfaction.
- Optimized inventory management strategies to ensure consistent stock levels and minimize surplus inventory.
- Monitored and enforced compliance with organizational policies and safety standards to ensure operational integrity.
- Conducted team meetings to align on goals, review performance metrics, and enhance workplace morale.
- Created and implemented employee schedules to meet operational demands while controlling labor costs within budgetary limits.
Education
No Degree - Computer Engineering
DeVry University
Orlando, FLHigh School Diploma - GED
Oak Ridge High School
Orlando, FL05.2014
Skills
- Microsoft Word
- Inventory control
- Supervising experience
- Microsoft Office
- Food service
- Forklift
- Management
- Food preparation
- POS systems
- Food safety
- Computer skills
- Microsoft Excel
- Windows
- Sales
- Microsoft Excel
- Logistics
- Computer literacy
- First aid
- Cash handling
- IOS
- Retail Management
- Analysis skills
- Inventory management
- Team leadership
- Sales strategy
- Operational efficiency
- Merchandising display
Certification
- Driver's License January 2023 to October 2031
- Food Safety Certification
- Non-CDL Class C
Languages
English
Timeline
Store Manager
Alaska Commercial Company
12.2023 - Current
Designated Business Owner
Target
06.2020 - 11.2023
Removal Technician
Baldwin Brothers Funeral Home
01.2017 - 05.2020
Stocker
Ross Stores
03.2016 - 02.2018
High School Diploma - GED
Oak Ridge High School
No Degree - Computer Engineering
DeVry University