IOS
Stewart Vazquez
Spring Hill,FL
Summary
Sharp individual with more than 2 years working as a Customer Service Representative for Verizon Wireless. Determined and experienced in various areas, including problem-solving and multitasking, and ready to help grow a new employer's success.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Stocker
Walmart
6 2024 - 11.2024
- I am tasked with properly stocking the shelves at the store location
- Making them as pretty as possible for the customers, and removing any clutter, like cardboard, from the sales floor
- I learned to read and properly label and store overstocked items
- Using my previous customer service experience, I learned the locations of the store items to properly assist the store's customers with any questions they may have, and locating the items
Rural Carrier Associate (RCA)
United States Postal Service
09.2023 - 07.2024
- I assist the office with delivering mail to various routes
- I must organize the mail for a route, either for myself, or another RCA
- I actively travel to various office locations in order to assist with either mail delivery or package delivery
- I must be diligent and on call
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
Senior Representative: Technical Customer Service
Verizon
09.2021 - 10.2023
- I accurately determine if customer is experiencing an issue with their service, software or hardware of the phone
- I use network and device management and Diagnostics tools to troubleshoot and finalize a solution for my customer
- I work to help my fellow coworkers who have not been able to solve whatever issue the customer was experiencing in finding the solution
- I managed to work across both voice, and chatting with up to 3 customers at once, to provide the best experience possible
- Resolved issues through careful research and follow-up with customers.
- Strengthened client relationships through excellent communication skills and consistent followup.
Shipping and Receiving Clerk
Voestalpine
12.2020 - 07.2021
- Once the product is done being cut, I finish packing orders of the metal blocks
- After the orders are packaged, I use Excel and Kasto, to keep orders organized and ready to ship
- Able to effectively multitask working on orders, loading trucks, talking to customers, and training new employees
- Experienced in maximizing profits through workflow, decision-making, and providing the best service for the customer
Staging Technician
FABRIC IMAGES, INC.
09.2018 - 06.2020
- Efficiently finish projects that include, but are not limited to, building a metal frame, cleaning the metal frames, putting high tension fabric on the frames, disassembling the fabric and frames, and packaging the frames according to the customer's standards
- Supervised a group of 10 to complete a project for the Chicago auto show
- Using interpersonal skills, I communicated with customers about their needs and expectations for each project
Associate
Amazon.com
03.2017 - 04.2018
- Gained team leader experience through our floor load program
- The floor load program consisted of setting goals for my team, effectively resolving issues between team members, efficiently working with the team to complete our tasks like unloading the trucks, and communicating with the manager on what we completed
- Experienced in being able to build rapport
- The jobs I primarily did by myself were order picking, order setup, and stowing
- Order picking consisted of driving an order picking and grabbing orders for stowers
- Order setup was about using a program to set up orders for order picking and storing
- Stowers store the product that is given to them into bins to be later shipped out
- One of my priorities was keeping a clean workspace
Intern
Crown Communities
03.2015 - 08.2016
- Experience working independently
- Tasked with assisting my manager with any issues the clubhouse might have like clearing out weeds, maintaining the pool, mowing lawns and lots, and removing trees
Education
High school diploma - Mechanical Engineering
St Charles North High School
Saint Charles, IL 08.2012 - 05.2016
Skills
Computer Hardware
Mechanical Knowledge
Shipping & Receiving
Computer skills
Leadership
Operating Systems
Customer service
Software troubleshooting
Sales
Communication skills
Live chat
Supervising experience
Basic math
Organizational skills
Microsoft Word
Time management
Microsoft Office
Certification
Forklift Certification
Additional Information
Able to understand and speak some Spanish., Experience in troubleshooting computer issues., Able to communicate complicated issues in a simpler format.
Willingtorelocate
- Rolling Meadows, IL
- Schaumburg, IL
- Saint Charles, IL
Awards
5k Stower, 10/01/18, Awarded a KIVA robot in my name at Amazon for storing more than 5000 items in one work day.
Personal Information
Authorized To Work: US
Accomplishments
- Achieved completion of a frame that was sent to comic con through effectively helping with team work, communication, and hard work
- Achieved 5K Stow by completing my stowing speed with accuracy and efficiency.
- Documented and resolved employee underperformance which led to finishing our trucks for the night at Amazon.
- Resolved product issue through consumer testing.
Software
Android
Windows
Google Suites
Interests
Technology
Computers
Customer Service
Timeline
Rural Carrier Associate (RCA)
United States Postal Service
09.2023 - 07.2024
Senior Representative: Technical Customer Service
Verizon
09.2021 - 10.2023
Shipping and Receiving Clerk
Voestalpine
12.2020 - 07.2021
Staging Technician
FABRIC IMAGES, INC.
09.2018 - 06.2020
Associate
Amazon.com
03.2017 - 04.2018
Intern
Crown Communities
03.2015 - 08.2016
High school diploma - Mechanical Engineering
St Charles North High School
08.2012 - 05.2016
Stocker
Walmart
6 2024 - 11.2024
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