Luis Macias
Goodyear,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
NAF
Luke AFB
06.2024 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Security forces
United States Airforce
11.2020 - Current
- This experience has honed my skills in security operations, leadership, and policy development, preparing me for challenges in dynamic and high-stakes environments
- Alarm Monitor: Diligently monitored alarms, ensuring swift and effective response to security incidents, contributing to safe and secure environment
- Vehicle Inspection: Conducted thorough vehicle inspection to enhance base security and prevent unauthorized access
- Patrol: Executed comprehensive patrols, employing keen observation and rapid response techniques to maintain the integrity of assigned areas
- Background Checks: Conducted meticulous background checks of roughly over 2,000 individuals per week, contributing to the identification and mitigation of potential security risk
- Team Supervision: Effectively led and supervise a team of security forces members, fostering cohesion and maintaining high standards of discipline
- Training: Provided comprehensive training to team members, ensuring readiness for diverse challenges and promoting continuous professional development
- Policy Development: Developed and implemented a new AirForce Instruction (AFI) relevant to security procedures, enhancing compliance and efficiency in security operations
- Security and Communication: Demonstrate proficiency in security protocols and communication strategies, facilitating effective collaboration and response in dynamic situations.
Bank Teller
BMO Harris Bank
04.2019 - 05.2020
- Customer Service: Provided exceptional customer service to hundreds of customers a day by addressing inquiries, resolving issues, and ensuring a positive banking experience for clients
- Cash Handling: Managed accurate and efficient cash handling procedures, minimizing discrepancies and maintaining a high level of precision in financial transactions
- Problem Resolution: Proactively addressed and resolved customer concerns, contributing to customer satisfaction and retention
- Sales Support: Assisted in promoting bank products and services, contributing to branch sales targets and fostering relationships with clients.
Physical Therapy Technician
Empower Physical Therapy
03.2018 - 04.2019
- Patient Care: Assisted physical therapists in providing patient care, ensuring a supportive and comfortable environment for rehabilitation exercises and treatments
- Therapeutic Exercise: Supported patients in performing prescribed therapeutic exercises, demonstrating proper techniques and providing encouragement to enhance rehabilitation outcomes
- Patient Progress Documentation: Recorded patient progress and responses to treatments, maintaining accurate and organized documentation for therapists’ reference
- Communication/ Collaboration: Facilitated effective communication between patients, therapists, and administrative staff, promoting a collaborative and patient-centered approach to care
- Scheduling: Coordinated patient appointments and ensured timely and efficient flow of daily clinic activities.
Personal Banker
Wells Fargo
04.2016 - 03.2018
- Personal/ Business Banking: Specialized in both personal and business banking services, offering comprehensive financial solutions to clients based on their individual needs and business goals
- Business Advocate: Attained Business Advocate Certification, demonstrating proficiency in understanding and addressing the unique financial needs of business clients
- Client Relationship Management: Established and nurtured strong client relationships, gaining trust and loyalty through personalized financial consultations and effective problem resolution
- Financial Needs Assessment: Conducted thorough financial needs assessments for clients, identifying opportunities for cross-selling and recommending appropriate banking products and services
- Credit Product Knowledge: Possessed in-depth knowledge of credit products, including loans and lines of credit, and effectively communicated options to clients to support their financial objectives
- Team Collaboration: Collaborated with cross-functional teams to ensure seamless delivery of banking services, contributing to a positive customer experience.
Education
Bachelor Of Science - Sports And Health
American Military University
02.2024
Associate Of Arts -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ08.2020
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Microsoft Office and Docusign
- Team Player
- Background Checks
- New Hire Orientation
- Effective Planning
- Teaching
- Problem-Solving
- Data Entry
- Office Organization
- Critical Thinking
- Staff Management
- Staff Development
- Attention to Detail
Accomplishments
Below the Zone
Certification
Substitute Pre K-12
CPR/AED 04/2024
Fundamentals of Coaching 04/2024
First Aid Health and Saftey NFHS 04/2024
Heat Illness Prevention 04/2016
Concussion in Sports 04/2024
Languages
Spanish
Professional Working
Timeline
Human Resources Assistant
NAF
06.2024 - Current
Security forces
United States Airforce
11.2020 - Current
Bank Teller
BMO Harris Bank
04.2019 - 05.2020
Physical Therapy Technician
Empower Physical Therapy
03.2018 - 04.2019
Personal Banker
Wells Fargo
04.2016 - 03.2018
Bachelor Of Science - Sports And Health
American Military University
Associate Of Arts -
Maricopa Community Colleges, Glendale Community College