Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Madrid-Ibarra

Wilmington,CA

Summary

Accomplished Dispatch Operations Manager with a proven track record at Pacific Expressway, enhancing dispatch accuracy and resource management through advanced software implementation. Excelled in staff training and development, notably in safety and compliance, leading to significant improvements in satisfaction rates. Skilled in logistics management and strong leadership, adept at fostering a safe and efficient work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Dispatch Operations Manager

Pacific Expressway
11.2019 - 02.2025
  • Implemented advanced software systems to increase accuracy in dispatching orders and managing resources.
  • Established clear expectations for dispatcher job duties while providing ongoing support through coaching sessions as needed.
  • Implemented a complaint resolution process to address driver and customer concerns, leading to improved satisfaction rates.
  • Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
  • Facilitated cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
  • Ensured qualified drivers were utilized to dray hazardous material, oversized loads , overweight loads.
  • Ensured all 70 drivers were dispatched at a timely manner to make sure to maximize there work output.
  • Trained new drivers to make sure they are qualified to properly hook and and hook from loads , make sure they do a detailed pre-trip and post-trip inspection.
  • Train yard personnel to properly use heavy machinery such ask forklifts and top handler since im certified up to 80,000 lbs

Dispatch Operations Manager

Western Freight Carrier
04.2011 - 11.2019
  • Implemented advanced software systems to increase accuracy in dispatching orders and managing resources.
  • Established clear expectations for dispatcher job duties while providing ongoing support through coaching sessions as needed.
  • Make sure all 150 drivers were properly dispatched and answer them at a timely manner
  • Ensured adherence to safety guidelines and regulations within the dispatch department to maintain a safe work environment at all times.
  • Implemented a complaint resolution process to address driver and customer concerns, leading to improved satisfaction rates.

Education

High School Diploma -

Bell Senior High School
Bell, CA
06-2007

Skills

  • Transportation
  • Scheduling coordination
  • Logistics management
  • Daily reports
  • Customer communication
  • Employee time records
  • Maintenance recordkeeping
  • Multiple project coordination
  • Staff training and development
  • Fleet dispatching
  • Strong leadership
  • Route planning expertise
  • DOT compliance

Certification

  • Forklift Certification

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Dispatch Operations Manager

Pacific Expressway
11.2019 - 02.2025

Dispatch Operations Manager

Western Freight Carrier
04.2011 - 11.2019

High School Diploma -

Bell Senior High School

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Luis Madrid-Ibarra