Luis Maldonado
Fresno,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
BK Lighting & Teka Illuminations
09.2016 - 07.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Production Floater
BK Lighting & Teka Illuminations
02.2017 - 12.2020
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Participated in regular meetings with team members to discuss production updates.
Education
Fresno High School
Fresno, CA09.2000
Skills
- Customer Service
- Troubleshooting
- Light Fixture Installation
- Standard Electrical Tooling
- Fork Lift Experience
- Picking Work Orders
- Manufacturing
- Shipping/Receiving
Timeline
Production Floater
BK Lighting & Teka Illuminations
02.2017 - 12.2020
Technical Support Specialist
BK Lighting & Teka Illuminations
09.2016 - 07.2023
Fresno High School
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