Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Luis Marcelino

Manchester

Summary


Accomplished Sales Executive & Manager with 20 plus years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.

Overview

41
41
years of professional experience

Work History

VP of Sales

Mansir Printing LLC
06.2014 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

VP of Sales

Creative Graphics Printing
05.2010 - 06.2014
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Communicated product quality and market comparisons by creating sales presentations.

Owner

Arrowhead Printing LLC
03.2003 - 05.2010
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • 50+ Employees

General Manager

Applied Printing Technologies
01.2001 - 03.2003
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Customer Service Manager

MOORE Printing Services
06.1999 - 01.2001
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Handled - Planning, Estimating, Scheduling and Customer Service for a $15 Million Dollar Business

Customer Service Manager

AETNA
08.1984 - 06.1999
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Began my tenure at AETNA working in the Warehouse while attending College and continued my advancement to Planning, Estimating, Scheduling and Customer Service

Education

Bachelor of Science - Graphic Arts

Central CT ST University
New Britain, CT

Skills

  • Competitive intelligence
  • Revenue growth
  • Negotiation expertise
  • Sales presentations
  • Key account development
  • Business development and planning
  • Sales forecasting
  • Relationship building
  • Price quote preparation
  • Contract negotiations
  • Managed budgets
  • Account servicing
  • Interpersonal and written communication

Accomplishments

  • Supervised team of 30 plus staff members in my 20's
  • Owned my own company at age 36 with over 50 Employees and 8 Million Dollars in Revenue

Languages

Portuguese
Native or Bilingual

Timeline

VP of Sales

Mansir Printing LLC
06.2014 - Current

VP of Sales

Creative Graphics Printing
05.2010 - 06.2014

Owner

Arrowhead Printing LLC
03.2003 - 05.2010

General Manager

Applied Printing Technologies
01.2001 - 03.2003

Customer Service Manager

MOORE Printing Services
06.1999 - 01.2001

Customer Service Manager

AETNA
08.1984 - 06.1999

Bachelor of Science - Graphic Arts

Central CT ST University

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