Amy Bonilla
Hyattsville,MD
Summary
Dynamic IT Support Intern at TECH INNOVATORS, adept in troubleshooting hardware and software issues, enhancing system security through Zero Trust Architecture. Skilled in IT infrastructure setup and network maintenance, I successfully resolved over 20 user requests weekly, ensuring operational excellence and compliance with industry standards. Strong collaboration and problem-solving abilities underpin my technical expertise. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support
Mi Tech Solutions
Laurel, USA
06.2024 - 11.2025
- Worked closely with other IT teams to troubleshoot difficult technical issues.
- Created detailed reports documenting customer interactions and resolution details.
- Implemented new technologies in order to improve customer experience with products or services.
- Trained users on basic system and computer functions, addressed system and user issues, and resolved issues in a timely and professional manner.
- Work together with the Technical Account Manager to identify improvements needed.
- Provide assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.
- Provided first-level troubleshooting for hardware and software issues, resolving 20+ user requests per week.
- Assisted in the maintenance and upgrading of IT systems.
- Resolved technical issues for over 25 users weekly, enhancing system performance and user satisfaction.
Education
Cyber Security -
University Of Maryland Global Campus
College ParkSkills
- Windows
- Linux
- Mac
- IT infrastructure setup
- System maintenance
- SQL
- HTML
- Multi Factor Authentication
- Biometrics
- Honeypots
- Blockchain Technology
- Hashing and digital signatures
- Symmetric and Asymmetric Encryption
- Zero Trust Architecture
- Federation
- Network Access Control
- Intrusion Detection/Prevention System
- Internet Of Things
- Firewalls
- Cloud Security
- Transmission Control Protocol
- OSI Model
- Patch Management
Certification
- Cyber Security Certification at University of Maryland
- Social Engineering
- Virtualization
- CIA triad
- Hardening
References
References available upon request
Languages
Spanish, Fluent
Timeline
IT Support
Mi Tech Solutions
06.2024 - 11.2025
Cyber Security -
University Of Maryland Global Campus