Luis Marrero
Port Jefferson Station
Summary
Adept at crisis intervention and deescalation, honed through rigorous training and real-world application as a Police Officer with NYPD. Demonstrated exceptional time management and communication abilities across various roles, significantly enhancing community trust and reducing criminal activity. Skilled in relationship building, ensuring customer satisfaction and team efficiency in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Police Officer
NYPD
12.2021 - 05.2024
- Participated in training opportunities to stay up tp date on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, Allowing trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Assistant Deli Manager
Meat Farms
02.2021 - 12.2021
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries prom
- Increased sales through effective merchandising and attractive product displays.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
Delivery Driver
Manhattan Beer Distrs
10.2020 - 02.2021
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Laborer
Servpro
08.2020 - 10.2020
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Prepared job sites by removing debris and setting up materials and tools.
Deli Clerk
Meat Farms
08.2018 - 07.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Server Assistant
Fifth Season Restaurant
07.2017 - 08.2018
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
Associate of Science - Criminal Justice
Suffolk County Community College
Selden, NY08.2021
Skills
- Integrity and Honesty
- Relationship building and management
- Conflict de-escalation
- Crisis intervention and deescalation
- Communication abilities
- Customer Engagement
- Task Delegation
- Attention to Detail
- Time Management
- Problem-Solving
Languages
Spanish
Professional Working
Timeline
Police Officer
NYPD
12.2021 - 05.2024
Assistant Deli Manager
Meat Farms
02.2021 - 12.2021
Delivery Driver
Manhattan Beer Distrs
10.2020 - 02.2021
Laborer
Servpro
08.2020 - 10.2020
Deli Clerk
Meat Farms
08.2018 - 07.2020
Server Assistant
Fifth Season Restaurant
07.2017 - 08.2018
Associate of Science - Criminal Justice
Suffolk County Community College