Luis Marrujo
Mesa,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Irrigation Ditch Rider
Salt River Pima-Maricopa Indian Community
10005 E Osborn Rd, Scottsdale, AZ 85256
11.2022 - 03.2023
- Appropriately filled paperwork for water ordered from SRP.
- Constantly was in contact with SRP to ensure the correct water for farmers.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Cut and drilled holes in walls to permit passage of pipes.
- Handled Farmers inquiries and suggestions courteously and professionally.
- Actively listened to Farmers, handled concerns quickly and escalated major issues to supervisor.
- Answered Farmers telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to Farmers, paying attention to special needs or wants.
Education
Bachelor of Science - Software Engineering
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2025
High School Diploma -
Mountain View High School
Mesa, AZ05.2021
Skills
- Verbal and Written Communication
- Team Goals
- Multi-Line Phone Talent
- Receiving Support
- Materials Transport
- Managing Multiple Tasks
Certification
- Certified Video Production, Diploma - AUG 2017-MAY 2023
- AVID Training - AUG 2015-MAY 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Irrigation Ditch Rider
Salt River Pima-Maricopa Indian Community
11.2022 - 03.2023
Bachelor of Science - Software Engineering
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Mountain View High School