Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic

Luis Martinez

Naples

Summary

Dynamic Shift Leader at Walgreens with a proven track record in team motivation and cash handling. Enhanced customer satisfaction through effective problem-solving and conflict resolution. Trained new employees while fostering a positive work environment, leading to improved employee morale and reduced turnover. Committed to maintaining high standards in customer service and operational efficiency.

Overview

3
3
years of professional experience

Work History

Shift Leader

Walgreens
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.

Education

No Degree -

Palmetto Ridge High School
Naples, FL

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Training assistance
  • Customer service management
  • Team supervision
  • Conflict resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Walgreens
11.2022 - Current

No Degree -

Palmetto Ridge High School

References

Darlene Maher from Walgreens 

#2392499563 

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