Luis Martinez
North Las Vegas,NV
Summary
Dynamic professional with a strong background in hospitality and finance, having excelled as a Housekeeper at Venetian and a Loan Underwriter at National Tax Advisors. Proven expertise in deep cleaning and customer service, ensuring guest satisfaction while maintaining high standards of hygiene. Bilingual in English and Spanish, enhancing communication with diverse clientele.
Overview
9
9
years of professional experience
Work History
Housekeeper
Venetian
Las Vegas, NV
03.2022 - Current
- Ensured cleanliness and sanitation in guest rooms and public areas.
- Operated cleaning equipment efficiently to maintain high standards of hygiene.
- Managed inventory of cleaning supplies, ensuring timely restocking when necessary.
- Reported maintenance issues promptly to enhance guest experience and safety.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Loan Underwriter
National Tax Advisors
Las Vegas, NV
02.2017 - 03.2022
- Evaluated loan applications for creditworthiness and compliance with regulations.
- Analyzed financial documents to assess income stability and debt-to-income ratios.
- Collaborated with loan officers to clarify applicant information and resolve discrepancies.
- Utilized underwriting software to streamline loan processing and improve efficiency.
- Implemented quality control measures to ensure accuracy in loan approvals.
- Collaborated with sales teams to increase revenue, tailoring loan products to meet client requirements.
- Provided exceptional customer service throughout the loan origination process, addressing inquiries and concerns promptly.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CASkills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Bed making proficiency
Hospitality background
Customer service-focused
Excellent oral and written communication
Physically strong
Deep cleaning expertise
Guest relations
Restroom detailing
FLUENT IN English and Spanish
Chemical handling
Timeline
Housekeeper
Venetian
03.2022 - Current
Loan Underwriter
National Tax Advisors
02.2017 - 03.2022
High School Diploma -
Antelope Valley High School