Summary
Overview
Work History
Education
Skills
Timeline
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Luis Matos

Magna,UT

Summary

Dynamic leader with a proven track record at Flextronics, adept in forecasting and problem-solving, significantly enhancing operational efficiency. Skilled in leadership and bilingual communication, I excel in strategizing for peak performance and continuous improvement, achieving notable advancements in productivity and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Planner Scheduler

Flextronics
12.2023 - Current
  • Recognized potential issues with inventory and quality control and engineered changes.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources.
  • Analyze customer demand information, forecasts, orders, machine, labor and material availability in order to develop schedules for work areas.
  • Approves orders releases in the planning systems based on material and capacity availability.
  • Monitors committed ship date (CSD), lead-time, response time, inventory, order aging, WIP aging, Plan Vs Actual, Manufacturing cycle time and prepares action plans to address gaps.
  • Develops, selects and/or customizes methods to effectively implement lean manufacturing for varied production and business processes.

Warehouse Supervisor

Flextronics
08.2022 - 12.2023
  • Supervised two warehouses operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Train, mentor and motivate warehouse staff, fostering a positive work environment and promoting teamwork.
  • Identify areas for improvement, develop acton plans and implemented process enhancements to drive efficiency and productivity.
  • Implemented safety protocols ans ensure compliance with all health and safety regulations.

Warehouse Lead

Flextronics
06.2022 - 08.2022
  • Demonstrated exceptional leadership skills while leading the warehouse team.
  • Assisted the warehouse supervisor in coordinating daily activities, assigning tasks and monitoring progress.
  • Trained new team members on warehouse operations, safety procedures and quality standards.
  • developed and implemented strategies to improve workflow and increase productivity.

Collections Supervisor

Acima Credit
01.2022 - 05.2022
  • Identified needs and provided training to clarify expectations of collections agents.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Developed strategies to optimize collections processes and improve efficiency .

Customer Service Supervisor

Acima Credit
01.2018 - 01.2019
  • Coached employees through day-to-day work and complex problems.
  • Delivered hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Education

High School Diploma -

Joseph John Thomson
Venezuela
07.2016

Skills

  • Presentation Delivery
  • Leadership
  • Problem-solving
  • Proactive
  • Decision-making
  • forecasting
  • continuous improvement
  • Bilingual (English and Spanish)

Timeline

Planner Scheduler

Flextronics
12.2023 - Current

Warehouse Supervisor

Flextronics
08.2022 - 12.2023

Warehouse Lead

Flextronics
06.2022 - 08.2022

Collections Supervisor

Acima Credit
01.2022 - 05.2022

Customer Service Supervisor

Acima Credit
01.2018 - 01.2019

High School Diploma -

Joseph John Thomson

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Luis Matos