Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
Parts Specialist
Rent a a center
Westfield, Massachusetts
06.2022 - 12.2022
Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
Maintained accurate records of all inventory transactions in the computer system.
Organized and labeled parts to ensure easy identification and retrieval.
Received customer orders and placed them into the system for processing.
Assisted customers with product selection based on their needs.
Customer Service Representative
Oreily's Auto Parts
Chicopee, Massachusetts
09.2020 - 09.2021
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.