Patrick Gallavan

• Diagnosed mechanical issues using diagnostic tools and equipment.
• Performed routine maintenance on rental equipment to ensure optimal performance.
• Collaborated with team members to troubleshoot and resolve complex mechanical problems.
• Managed inventory of parts and supplies to streamline repair processes.
• Monitored and managed GPS data and scheduled PM services.
• Calculated costs of materials and labor to prepair detailed repair estimates.
• Assisted in development of predictive maintenance program, reducing unexpected breakdowns.
• Write service orders and performed customer billing.
• Trained junior mechanics on best practices for equipment repair and maintenance procedures.
• Enhanced workflow efficiency by developing standardized repair procedures for common issues.
• Led initiatives to reduce equipment downtime through proactive maintenance strategies.
• Managed all shop activity.
• Performed and dispatched others on field service calls.

Managed parts inventory.

Repaired various lawn care equipment.

Performed field service and maintenance on skid steers and backhoes.

• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

• Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored team members on industry best practices and safety protocols.
• Implemented process improvements that enhanced workflow efficiency and reduced service time.
• Assisted in inventory management, ensuring optimal stock levels for seamless operations.
• Developed and maintained strong customer relationships to foster loyalty and repeat business.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
• Implemented process improvements to enhance workflow efficiency and reduce service turnaround times.
• Led training sessions for staff, promoting skill development and adherence to best practices.
• Managed inventory control, optimizing stock levels to support service demands effectively.
• Fostered strong relationships with customers, addressing concerns and enhancing overall experience.
• Resolved customer complaints in professional and timely manner.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.

• Managed customer service inquiries, resolving issues and enhancing client satisfaction.
• Coordinated service schedules, optimizing workflow and resource allocation for efficiency.
• Documented repair orders accurately, ensuring clear communication between technicians and customers.
• Trained junior staff on service protocols and customer interaction best practices.
• Installed and monitored GPS units on equipment. Scheduled PM services using GPS data.
• Assisted in inventory management, helping maintain appropriate stock levels for parts department.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.

• Oversee maintenance and repair of industrial equipment to ensure operational efficiency.
• Implement safety protocols to minimize workplace hazards and enhance employee safety.
• Train junior technicians on equipment handling and troubleshooting techniques for improved team performance.
• Collaborate with engineering teams to optimize machinery functionality and reduce downtime.
• Repaired portable and stationary air compressors and other manufacturing equipment.
• Created repair estimates.
• Develop preventive maintenance schedules that enhance reliability and extend equipment lifespan.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.