Luis Medina
Member Service Representative
Collinsville,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Member Service Representative
Planet Fitness Gym
Fairview Heights, IL
06.2021 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Cook
Bandanas BBQ
Collinsville, Illinois
10.2018 - 12.2019
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Collinsville High School, Collinsville, IL, US
Collinsville, IL 08.2013 - 05.2017
Associate of Science -
South Western Illinois College
Belleville, IL 08.2019 - Current
Skills
Complaint Resolution
Professional Telephone Demeanor
Store Opening and Closing
Attention to Detail
Cultural Awareness
Self-Motivated
Timeline
Member Service Representative
Planet Fitness Gym
06.2021 - Current
Associate of Science -
South Western Illinois College
08.2019 - Current
Cook
Bandanas BBQ
10.2018 - 12.2019
High School Diploma -
Collinsville High School, Collinsville, IL, US
08.2013 - 05.2017