Luis Medina
Davenport
Summary
Personable Center Associate with background in customer service and operations. Skilled in fostering positive relationships, resolving conflicts, and managing daily center tasks. Demonstrated ability to improve operational efficiency and implement strategic initiatives for improved performance. Committed to maintaining high standards of excellence in team management, operational leadership, and customer satisfaction.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Sort Station Field Center Associate
Amazon
Davenport
11.2023 - Current
- Organize delivery packages by route, bring pallets with each route to each truck that will go to the respective location
- Operated forklifts to transport materials within the warehouse.
- Organized inventory and ensured proper labeling of products.
- Loaded and unloaded shipments efficiently from delivery trucks.
- Collaborated with team members to fulfill order requests promptly.
- Followed standard operating procedures for packaging and shipping items.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
Digital Personal Shopper
Walmart
Clermont
11.2023 - 06.2025
- Assisted customers with product selections based on preferences and needs.
- Curated personalized shopping lists to enhance customer experience and satisfaction.
- Maintained knowledge of current fashion trends and product offerings in-store.
- Collaborated with team members to ensure efficient shopping service delivery.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Organized merchandise displays to facilitate easy access for clients during shopping trips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Scanned items when pulling from shelves to update system stock information.
Executive Sales Associate
Asistensi
Caracas
04.2023 - 08.2023
- Developed strong client relationships through effective communication and follow-up.
- Educated patients on insurance processes and coverage options.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Surpassed sales goals through implementation of successful marketing strategies.
Quality Analyst
Directagroup
Caracas
12.2022 - 04.2023
- Conducted quality audits to ensure compliance with industry standards.
- Maintained records of inspection results, test data, and other relevant information.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Collaborated with cross-functional teams to develop and implement process improvements.
- Simulated software production environments to allow for enhanced testing.
Executive Sales Associate
Directagroup
Caracas
05.2021 - 11.2022
- Conducted market research to identify new business opportunities and trends.
- Presented product demonstrations to potential clients, showcasing features and benefits.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Participated in sales meetings to strategize on team goals and share insights.
- Utilized CRM software to track leads, manage interactions, and update client information.
Education
U.E. Santa Catarina Da Siena
Caracas , VenezuelaSkills
- Inventory management
- Package sorting
- Shipping procedures
- Pallet jack operation
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Sales strategies
- Analytical thinking
- Teamwork
- Active listening
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Sort Station Field Center Associate
Amazon
11.2023 - Current
Digital Personal Shopper
Walmart
11.2023 - 06.2025
Executive Sales Associate
Asistensi
04.2023 - 08.2023
Quality Analyst
Directagroup
12.2022 - 04.2023
Executive Sales Associate
Directagroup
05.2021 - 11.2022
U.E. Santa Catarina Da Siena