Luis Mejia Cortes
Business Analyst
Maple Shade Township,NJ
Summary
Business Analyst and operations leader with 13+ years of experience improving business processes, leading cross-functional teams, implementing technology solutions, and delivering operational excellence across construction, hospitality, gaming, and entertainment industries. Proven ability to analyze complex business challenges, redesign workflows, implement business systems, and translate operational needs into scalable solutions. Experienced in stakeholder management, operational analytics, project delivery, and process optimization. Recently earned the Microsoft Business Analyst Professional Certificate and Microsoft Power Platform Fundamentals (PL-900) certification to complement extensive real-world business transformation experience.
Overview
2
2
Languages
2
2
Certifications
16
16
years of professional experience
Work History
Food & Beverage Manager
Live! Casino & Hotel
10.2025 - Current
- Lead daily operations for a workforce of 100+ employees in a high-volume casino environment.
- Analyze labor costs, food costs, inventory reports, guest satisfaction metrics, and operational KPIs to support data-driven business decisions.
- Utilize forecasting based on local events, historical trends, and anticipated guest demand to optimize staffing and inventory planning.
- Coordinate cross-functional teams to resolve operational challenges while maintaining exceptional guest experiences.
- Partner with Facilities, Security, Culinary, and executive leadership to ensure business continuity during critical operational incidents.
- Successfully managed operations during major events despite staffing shortages by reallocating resources across departments while coordinating emergency facilities repairs to protect a venue generating approximately $70K in event-day revenue.
Operational Manager
Founding Fathers
06.2024 - 10.2025
- Directed daily operations across two restaurant locations, overseeing approximately 40 employees while supporting weekly sales of approximately $60K.
- Managed staffing, labor planning, inventory, and operational execution across multiple locations.
- Utilized Toast POS and operational reporting to monitor business performance and support decision-making.
- Identified workflow and operational improvement opportunities while balancing organizational priorities and budget constraints.
- Partnered with ownership to evaluate operational improvements and technology enhancements aligned with business objectives.
Food & Beverage Director
Wet Las Vegas
11.2022 - 04.2024
- Directed operations for a high-volume entertainment venue generating approximately $120K in weekly revenue.
- Led and developed approximately 50 employees, including bartenders, bottle service teams, and support staff.
- Designed and implemented standardized onboarding and training programs that improved operational consistency and employee readiness.
- Established operational systems and standardized procedures that increased efficiency, service quality, and profitability.
- Utilized sales trends, labor analytics, and operational metrics to optimize staffing and resource allocation.
Business Analyst
Allied Improvements Group
07.2018 - 10.2022
- Led the evaluation, selection, and implementation of Buildertrend, transforming fragmented project workflows into a centralized digital project management system.
- Redesigned the customer lifecycle from presale estimates through project completion, improving transparency and contributing to a 25% increase in project win rates.
- Conducted business process analysis to identify workflow inefficiencies and implemented technology solutions that enhanced collaboration between customers, subcontractors, and project stakeholders.
- Managed up to 4 simultaneous remodeling projects with a combined portfolio exceeding $500K.
- Oversaw projects averaging $25K with values up to $120K.
- Developed a standardized material estimation methodology that improved procurement planning and reduced project delays.
- Prepared project estimates, negotiated vendor pricing, controlled budgets, and managed procurement activities.
- Coordinated approximately 3 subcontractor teams simultaneously while maintaining project schedules and quality standards.
- Exercised day-to-day autonomy over project execution, vendor selection, and operational decisions while partnering with ownership on financial approvals.
- Trained employees and customers on Buildertrend, accelerating adoption and improving stakeholder communication throughout the project lifecycle.
FOH Manager
RHO Waterfront
05.2013 - 05.2018
- Directed daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on service standards, enhancing team performance and efficiency.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Developed and maintained schedules, ensuring adequate staffing for peak hours and events.
- Resolved customer complaints effectively, improving satisfaction and loyalty metrics.
- Analyzed feedback data to identify trends and implement service improvements.
Manager
Conchetta Inc.
02.2010 - 04.2013
- Oversaw daily operations, ensuring alignment with organizational goals and performance standards.
- Developed and implemented strategic initiatives to enhance operational efficiency and reduce costs.
- Mentored team members, fostering skill development and promoting a culture of continuous improvement.
- Analyzed market trends to inform decision-making and optimize resource allocation across departments.
Education
Bachelor of Science - Business Administration
06-2012
- 3.5 GPA
Skills
Business Process Analysis
Process Improvement
Workflow Optimization
Requirements Gathering
Stakeholder Management
Business Process Modeling
Root Cause Analysis
Operational Analytics
KPI Reporting
Change Management
Project Lifecycle Management
Budget Management
Vendor Management
Risk Mitigation
Resource Planning
Cost Control
Scheduling
Cross-functional Leadership
Accomplishments
Increased project win rates by 25% by implementing Buildertrend and redesigning the customer lifecycle from presale estimates through project completion.
✔ Managed construction projects totaling over $500,000, overseeing multiple concurrent renovations valued up to $120K each.
✔ Directed operations for venues generating over $120,000 in weekly revenue while leading teams of up to 100+ employees.
✔ Developed a standardized material estimation methodology that improved procurement accuracy and reduced project delays.
✔ Designed and implemented operational training systems for bartenders, bottle service teams, and support staff that standardized onboarding and improved service consistency.
✔ Coordinated cross-functional teams during critical operational incidents, preserving business continuity for revenue-generating operations during peak event periods.
Certification
Microsoft Business Analyst
Timeline
Food & Beverage Manager - Live! Casino & Hotel
10.2025 - Current
Operational Manager - Founding Fathers
06.2024 - 10.2025
Food & Beverage Director - Wet Las Vegas
11.2022 - 04.2024
Business Analyst - Allied Improvements Group
07.2018 - 10.2022
FOH Manager - RHO Waterfront
05.2013 - 05.2018
Manager - Conchetta Inc.
02.2010 - 04.2013
Rowan University - Bachelor of Science, Business Administration