Kyle Ryan
Tempe,Arizona
Summary
Customer service-focused hospitality Manager with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 9 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
FLEMING'S PRIME STEAKHOUSE AND WINE BAR
09.2021 - Current
- Providing high-level, five-star dining experiences with all the accommodations necessary to ensure that guests enjoy themselves.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed training programs for staff to increase product knowledge and enhance service quality.
General Manager
MARTINO'S RESTAURANT & LOUNGE
06.2019 - 08.2021
- Responsible for cash handling, POS systems, managing inventory control and suppliers, overseeing employees and customer care.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Bar Manager
AGEE'S BARBECUE MARKET
08.2017 - 06.2019
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
Bartender/Server
PINEWOOD COUNTRY CLUB
06.2015 - 07.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
BOUNTY HUNTER TRAINING AND OPERATIONS
Denver, CO04.2018
High School Diploma -
NORTH CANYON HIGH SCHOOL
Phoenix, AZ05.2015
Skills
- Expense Control
- Customer Engagement
- Operations Oversight
- Business Development
- Business Analysis
- Inventory Management
Certification
- BAIL ENFORCEMENT AGENT TRAINING AND FIELD OPERATIONS COURSE
- TRAINING AND CERTIFICATION IN TASER, O.C. HANDCUFFING AND BATON
- SERVSAFE CERTIFIED
Timeline
Food & Beverage Manager
FLEMING'S PRIME STEAKHOUSE AND WINE BAR
09.2021 - Current
General Manager
MARTINO'S RESTAURANT & LOUNGE
06.2019 - 08.2021
Bar Manager
AGEE'S BARBECUE MARKET
08.2017 - 06.2019
Bartender/Server
PINEWOOD COUNTRY CLUB
06.2015 - 07.2017
BOUNTY HUNTER TRAINING AND OPERATIONS
High School Diploma -
NORTH CANYON HIGH SCHOOL
- BAIL ENFORCEMENT AGENT TRAINING AND FIELD OPERATIONS COURSE
- TRAINING AND CERTIFICATION IN TASER, O.C. HANDCUFFING AND BATON
- SERVSAFE CERTIFIED
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