Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 15 years of experience working in busy Type environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Staff Services Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Luis Mercado
Management informmation systems
Miami,FL
Summary
Overview
15
years of professional experience
1
Certification
Work History
SMS International Shore Operations
Pier Agent
Job overview
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
Bryan Security
Security Officer
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
IndepententContractor, Miami Florida
Computer Operator/Tecnical Services Head
Job overview
- Retrieved information and performed data entry using appropriate computer programs.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
- Processed requests for service from internal and external customers.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Traveled to client locations to manage multi-site networks.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Metropolis Technology Inc
Assistant Operation Manager
05.2022 - 07.2023
Job overview
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Fast Train/Federal Work Study Internship
IT Help Desk Technician
01.2009 - 04.2012
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
Education
Miami,Dade College Miami, FL
Associate Degree AA from Architectural Engineering
University Overview
- [Number] GPA
- Capstone Project: [Project Name], [Your Role and Brief Project Description]
- Research Project: [Project Name], [Project Results Statement]
Florida Career College Miami, FL
Associate Degree from Computer Engineering
08.2013
University Overview
- Awarded [Award Name]
- Professional Development: [Subject]
- Relevant Coursework: [Subject] & [Subject]
- [Number] GPA
- Capstone Project: [Project Name], [Your Role and Brief Project Description]
- Research Project: [Project Name], [Project Results Statement]
Fast Train College Miami, FL
from Management Information Systems
10.2011
University Overview
- Elected Captain of [Team]
- Capstone Project: [Project Name], [Your Role and Brief Project Description]
- Research Project: [Project Name], [Project Results Statement]
- Professional Development: [Subject]
Skills
- Yard Operations Support
- Visual Inspection
- Inventory Tracking
- Damage Prevention
- Data Entry
- Willing to Learn
- Team Collaboration
- Problem-Solving
- Tool and Supply Organization
- Inventory Organization
- Bellingual English and Spanish
- Computer literture
- Phone Skills
Accomplishments
Accomplishments
- Supervised team of 19 staff members.
- Collaborated with team of 6 in the development of Capone .
- Participantes as a design project Manager For the infraestructura Networking Development.
- Documented and resolved Issue which led to Results.
Certification
- Area of certification Training - Certificación of Appreciation as a Jury Services 11/25/2013. 10/24/2019
- Certified Job Title, Security School - August, 8, 2009
- Area of certification, Pic' N Pay Stores,Inc - Assistant Sales Manager
Languages
English/Spanish
Native or Bilingual
Timeline
Assistant Operation Manager
Metropolis Technology Inc
05.2022 - 07.2023
IT Help Desk Technician
Fast Train/Federal Work Study Internship
01.2009 - 04.2012
Pier Agent
SMS International Shore Operations
Security Officer
Bryan Security
Computer Operator/Tecnical Services Head
IndepententContractor, Miami Florida
Miami,Dade College
Associate Degree AA from Architectural Engineering
Florida Career College
Associate Degree from Computer Engineering
Fast Train College
from Management Information Systems
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