Florence Jean-Louis
Fort Lauderdale,USA
Summary
Professional with strong foundation in customer service and logistics, prepared for this role. Skilled in coordinating operations, managing schedules, and ensuring passenger satisfaction. Reliable team player who adapts to changing needs and consistently achieves results. Known for excellent communication, problem-solving abilities, and proactive approach to challenges.
Overview
18
18
years of professional experience
Work History
Pier Agent
Intercruises Shoreside & Port Services
Fort Lauderdale, FL
11.2024 - Current
- Implemented process improvements that enhanced service efficiency and guest satisfaction.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Representative
Hertz Rental Car
Fort Lauderdale, FL
10.2012 - 07.2020
- Assisted customers with order placement, returns, exchanges, and refunds.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Coordinated vehicle inventory management to optimize fleet availability.
Passenger Service Agent
Swissport
Queens, New York
03.2010 - 11.2011
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Coordinated baggage handling operations to ensure timely delivery to connecting flights.
School Clerk
Broward County Health Department
Fort Lauderdale, FL
05.2009 - 07.2010
- Working as a School clerk with the nurse giving the H1N1 Swine Flu Vaccination Consent/Screening. Form Algorithm for in School Vaccination pre-K12th Graders.
Cashier
Delaware North Company
Fort Lauderdale, FL
06.2007 - 03.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Externship - undefined
Florida Medical Center
Fort Lauderdale, FL11.2009
Pharmacy Technician - undefined
Med Vance Institute
Fort Lauderdale, FL03.2009
High School Diploma - undefined
Dillard High School
Fort Lauderdale, FL06.2008
Skills
- Customer Support
- Customer Relations
- Sales Support
- Customs clearance
- Port operations
Languages
Creole
Full Professional
Timeline
Pier Agent
Intercruises Shoreside & Port Services
11.2024 - Current
Representative
Hertz Rental Car
10.2012 - 07.2020
Passenger Service Agent
Swissport
03.2010 - 11.2011
School Clerk
Broward County Health Department
05.2009 - 07.2010
Cashier
Delaware North Company
06.2007 - 03.2009
Externship - undefined
Florida Medical Center
Pharmacy Technician - undefined
Med Vance Institute
High School Diploma - undefined
Dillard High School