Yaneisy Ramos
Hialeah
Summary
Motivated hospitality and sales professional with extensive experience in customer service, sales, and event operations. I am seeking a leadership position where I can utilize my expertise in sales and team management to drive business success and improve customer experiences. I am passionate about creating engaging environments that promote growth, efficiency, and outstanding service.
Overview
9
9
years of professional experience
Work History
Pier Agent
SMS International Shore Operations U.S. Inc.
02.2016 - Current
- Check-in guests before boarding the ship, direct guests off the ship, and report things that guests lose before and during embarkation/debarkation
- I have worked at various cruise lines like Norwegian, MSC, Disney, Virgin Voyages, Oceania, and other cruise lines
Merchandise Cast Member
The Walt Disney Company
09.2024 - 02.2025
- Worked at Disney Springs - West Side handling merchandise sales, assisting guests, and providing excellent customer service
- Managed inventory, processed transactions, and created magical shopping experiences for guests
- Collaborated with a diverse team to ensure a smooth and enjoyable shopping experience
Beauty Advisor
Ulta Beauty
10.2023 - 05.2024
- Provided personalized beauty consultations, helping guests find the right products for makeup, skincare, haircare, and fragrance
- Maintained a clean and well-stocked store environment while promoting brand loyalty programs
- Assisted in the successful launch of a new Ulta Beauty location
Recreational Staff Leader Instructor
City of Hialeah Parks and Recreational
10.2019 - 07.2022
- Charge patrons at the Goodlet Tennis Center while supervising the courts
- Master of Ceremony (MC) for the winter semester 2019 dance show, dance instructor: Contemporary, Flamenco, and Modeling
- During COVID-19, I assisted at different parks, ensuring people followed our COVID-19 city guidelines
Education
Master of Science - Hospitality Management; Cruise Line Operations
Florida International University
Miami, Florida12.2025
Bachelor of Science - Hospitality and Tourism Management
Florida International University
Miami, Florida12.2023
Associate of Arts - Dance
Miami Dade College
Miami, Florida05.2020
Skills
- Customer Service & Guest Relations
- Retail & Merchandising Sales
- Cruise Line Operations & Logistics
- Leadership & Team Collaboration
- Dance Instruction & Performance
- Public Speaking & Event Hosting
- Microsoft Office & Social Media Marketing
Websites
Hobbies and Interests
- Enthusiastic dancer since childhood, performed at various dance events, and choreographed routines.
- Member of a dance team called the Arabian Roses, participating in various shows in South Florida.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandise Cast Member
The Walt Disney Company
09.2024 - 02.2025
Beauty Advisor
Ulta Beauty
10.2023 - 05.2024
Recreational Staff Leader Instructor
City of Hialeah Parks and Recreational
10.2019 - 07.2022
Pier Agent
SMS International Shore Operations U.S. Inc.
02.2016 - Current
Master of Science - Hospitality Management; Cruise Line Operations
Florida International University
Bachelor of Science - Hospitality and Tourism Management
Florida International University
Associate of Arts - Dance
Miami Dade College
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