Summary
Overview
Work History
Education
Skills
Awards
Groups
Timeline
Generic

Drake Waller

Long Beach,CA

Summary

Proficient Cruise Pier Agent recognized for exceptional productivity and effective task execution. Demonstrates expertise in customer service, operational coordination, and safety protocol oversight. Excels in communication, problem-solving, and adaptability within rapidly changing environments. Prepared to utilize these skills to ensure seamless guest experiences and operational excellence.

Overview

6
6
years of professional experience

Work History

Pier Agent

Carnival Cruise
Long Beach, CA
01.2024 - Current
  • Monitored pier activity while vessels were docked to ensure safe operations.
  • Assisted in the loading of passengers onto vessels and ensured safety regulations were followed.
  • Engaged in a dynamic, part-time position focusing on providing high-quality guest services at a major cruise terminal.
  • Assist in setting up and breaking down pier operations daily. Monitor and manage the flow of traffic within the luggage and customs areas to maintain order and compliance.
  • Provide support to guests with special needs, including personal escort and wheelchair assistance, ensuring a smooth and accommodating terminal experience.
  • Demonstrated ability to maintain a positive demeanor, actively listen to guest questions, and respond with appropriate solutions or referrals to management.
  • Serve as the first point of contact for passengers, delivering exceptional customer service that sets the tone for their travel experience.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Percussion Manager

Long Beach City College
Long Beach, CA
08.2023 - 12.2023
  • Oversaw maintenance and management of all percussion instruments, ensuring equipment was kept in pristine condition, which contributed to the quality of the band's events.
  • Coordinated logistics for numerous band events, managing the transportation of instruments and band members efficiently and effectively.
  • Led the drumline, providing guidance and leadership that enhanced team cohesion and performance.

Drumline Captain

Wilson High School
Long Beach, CA
08.2019 - 06.2023
  • Ascended from a novice drummer in freshman year to Captain by senior year, demonstrating significant personal growth and mastery in percussion.
  • Led the Drumline through rigorous training regimes, fostering a team-based environment that was both competitive and supportive.
  • Inspired team members through leadership, significantly boosting team morale and performance, and demonstrated the profound impact of mentorship and positive leadership on others' growth.
  • Competed in the CSBC Finals, achieving a top placement (4th) among over 20 participating schools, highlighting exceptional team coordination and performance under pressure.

Education

Undergraduate Student - Fire Science

Long Beach City College
Long Beach, CA
04.2025

High school diploma -

Wilson High School
Long Beach, CA
06.2023

Skills

  • Attention to detail
  • Effective communication
  • Safety procedures
  • Leadership
  • Team management
  • Guest Services
  • Time management
  • Organizational skills

Awards

  • CSBC Award, Wilson High School Drumline, 10/01/21, Contributed to a landmark achievement that boosted team morale and set a new standard of excellence within the school's marching band program.
  • Outstanding Senior Musician Award, Wilson High School, 06/01/23, Recognized for exceptional discipline and playing ability among seniors at the final concert.
  • Award for Excellence in Music Leadership, Wilson High School, 02/01/22, Honored with a distinguished award for exceptional responsibility, hard work, maturity, and dedication within the school's music program.

Groups

  • Wilson High School Drumline, 08/01/19, 06/30/23, Ascended from a novice drummer in freshman year to Captain by senior year, demonstrating significant personal growth and mastery in percussion.
  • LBCC Viking Showband, 08/01/23, 01/31/24, Actively participating as a drummer in the prestigious LBCC Viking Showband, demonstrating sustained commitment and passion for music post-high school.
  • Wilson Marching Band and Symphonic Winds, 08/01/22, 06/30/23, Progressed through multiple leadership positions to become Captain of both the Drumline and Symphonic Winds during senior year.

Timeline

Pier Agent

Carnival Cruise
01.2024 - Current

Percussion Manager

Long Beach City College
08.2023 - 12.2023

Drumline Captain

Wilson High School
08.2019 - 06.2023

Undergraduate Student - Fire Science

Long Beach City College

High school diploma -

Wilson High School

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