Kenneth Hoang
Tukwila,WA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2
2
years of professional experience
Work History
Pier Agent
SMS Cruises
05.2022 - 07.2024
- Responded to guest requests for products, services, and company information.
- Met guest call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every guest by leveraging extensive knowledge of cruise ships and services and creating welcoming, positive experiences.
- Managed and verified various types of documentation to ensure safe international travel for all guests.
Education
Bachelor of Science - Biology
University of Washington
Seattle06-2028
Skills
- Documentation management
- Customer assistance
- Communication
- Data entry
- Attention to detail
- Team collaboration
Accomplishments
- Speech and Debate Tournament Winner
- Multiple Top 3 Finishes for Science Olympiad Engineering Section
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Pier Agent
SMS Cruises
05.2022 - 07.2024
Bachelor of Science - Biology
University of Washington
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