Nabila Jajoute
Brooklyn,NY
Summary
Dynamic professional with a proven track record in documentation management and exceptional communication skills, honed across roles from FedEx to SMS International Shore Operations. Excelled in enhancing port operations efficiency and fostering teamwork, significantly improving customer satisfaction. Adaptable and detail-oriented, consistently exceeds employer expectations by leveraging critical thinking and problem-solving aptitude.
Overview
13
13
years of professional experience
Work History
Pier Agent
SMS International Shore Operations
Brooklyn, NY
04.2024 - Current
- Maintained accurate records of all passengers, cargo and vehicles loaded onto vessels.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Verified identification and passports when necessary for international travel.
- Provided courtesy escorts for disabled passengers onboard vessels during disembarkation and embarkation processes.
Prep Cook
Freshii
Brooklyn, NY
10.2023 - 01.2024
- Requested supplies and equipment orders, explaining needs to managers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Maintained records of daily food usage in accordance with health regulations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
WheelChair Coordinator
U.S Open Tennis Association
Floral Park, NY
08.2023 - 09.2023
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Customer Service Representative
Access A ride
Brooklyn, NY
10.2022 - 12.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Implemented innovative methods for streamlining the customer service process.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Ticket Agent
Hornblower
Brooklyn, NY
03.2022 - 12.2022
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Printed itineraries and tickets for passengers each day.
- Analyzed customer feedback to identify areas of improvement in customer service processes.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Processed reservation changes and cancellations for customers.
Cargo Agent
AGI Alliance
Brooklyn, NY
06.2022 - 11.2022
- Organized freight according to destination requirements and established timelines for deliveries.
- Directed cargo loading to monitor even distribution of weight.
- Prepared reports summarizing daily activity related to cargo operations.
- Checked import and export documentation to determine cargo contents.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
Package Handler
FedEx
Keasbey, NJ
03.2021 - 03.2022
- Complied with federal, state, and company regulations regarding package handling.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Utilized handheld devices to track and update package status in real-time.
- Sorted packages to appropriate slide, line or belt for final distribution.
Cashier
Burlington Coat Factory Distribution Center
New York, NY
10.2020 - 12.2020
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
Poll Worker
Board Of Elections In The City Of New York
Brooklyn, NY
11.2020 - 11.2020
- Accurately completed paperwork related to poll worker duties before leaving each precinct location.
- Instructed voters to properly use voting machines and responded to inquiries and concerns.
- Checked in new poll workers when additional personnel was needed during peak times such as lunch hours or early morning rush periods.
- Verified voter registration information, including names and addresses.
- Confirmed that all ballots cast were valid according to state laws and regulations.
Enumerator
United States Census
Brooklyn, NY
08.2020 - 09.2020
- Performed quality control checks to ensure that all surveys were completed accurately and thoroughly.
- Reviewed survey results for accuracy before submitting them to the supervisor for review.
- Utilized innovative methods such as technology-based surveys when appropriate.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Compiled collected data into a database for analysis.
Personal Shopper
Whole Foods Market Inc
Brooklyn, NY
03.2020 - 07.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scanned items when pulling from shelves to update system stock information.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Replenished and arranged items to maintain appearance.
Overnight Stocker
Old Navy
New York, NY
10.2019 - 01.2020
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Received and stocked merchandise in a timely manner.
Prep Cook
Ambiverents
Corona
08.2019 - 09.2019
- Requested supplies and equipment orders, explaining needs to managers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Monitored inventory levels of all kitchen items and placed orders when needed.
Food Service Worker
Levy Restaurants
Corona, NY
08.2018 - 09.2018
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Directed patrons to restrooms and other amenities within facility.
- Performed variety of duties related to food service.
- Operated cash register to process cash, check, and credit card transactions.
Cashier
Bubblez Toy Store
Brooklyn, NY
11.2014 - 11.2014
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
- Learned roles of other departments to provide coverage and keep store operational.
Door-to-Door Sales Representative
JMS Direct Inc
Valley Stream, NY
02.2012 - 03.2012
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Called warm contacts each week to enhance sales opportunities.
- Developed prospect lists to define target criteria and zone in on potential customers.
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Sales Associate
Sears
Valley Stream, NY
10.2011 - 12.2011
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO12-2015
High School Diploma -
Nazareth Regional High School
Brooklyn, NY06-2008
Skills
- Documentation management
- Port operations
- Critical thinking
- Time management abilities
- Documentation skills
- Detail orientation
- Adaptability
- Problem-solving aptitude
- Self motivation
- Teamwork
- Communication skills
- Safety procedures
- Quality assessment and assurance
- Manual dexterity
- Willing to learn
- Team building
- Standards compliance
- Problem-solving abilities
Affiliations
- Volunteer at Our Lady of Miracles Church Food Pantry
- Member of Holy Family Roman Catholic Church
Languages
English
Professional
Haitian Creole
Professional
Accomplishments
- Deans List Fall 2024
- President's List Fall 2023-Summer 2024
Timeline
Pier Agent
SMS International Shore Operations
04.2024 - Current
Prep Cook
Freshii
10.2023 - 01.2024
WheelChair Coordinator
U.S Open Tennis Association
08.2023 - 09.2023
Customer Service Representative
Access A ride
10.2022 - 12.2022
Cargo Agent
AGI Alliance
06.2022 - 11.2022
Ticket Agent
Hornblower
03.2022 - 12.2022
Package Handler
FedEx
03.2021 - 03.2022
Poll Worker
Board Of Elections In The City Of New York
11.2020 - 11.2020
Cashier
Burlington Coat Factory Distribution Center
10.2020 - 12.2020
Enumerator
United States Census
08.2020 - 09.2020
Personal Shopper
Whole Foods Market Inc
03.2020 - 07.2020
Overnight Stocker
Old Navy
10.2019 - 01.2020
Prep Cook
Ambiverents
08.2019 - 09.2019
Food Service Worker
Levy Restaurants
08.2018 - 09.2018
Cashier
Bubblez Toy Store
11.2014 - 11.2014
Door-to-Door Sales Representative
JMS Direct Inc
02.2012 - 03.2012
Sales Associate
Sears
10.2011 - 12.2011
Associate of Science - Healthcare Administration
Colorado Technical University
High School Diploma -
Nazareth Regional High School
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