Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tynajah Williams

Miami

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Pier Agent

SMS International Shore Operations
03.2025 - Current
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Verified travel documents to ensure passengers are able to both leave and return the country
  • Streamlined boarding processes for improved passenger flow and reduced wait times.



Contact Information: Ricardo (305)-877-0482

Front and Back Desk Receptionist

Thelma Gibson Health Initiative
02.2023 - 11.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Enhanced the overall client experience by maintaining a clean and welcoming reception area.
  • Improved office workflow by accurately managing data entry tasks for timely record updates.




Contact Information: Ms.Woods (786)-499-7340

Trainer

Shake Shack
03.2021 - 01.2023
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.



Contact: Ms.Lane (786)-464-3205

Education

Coral Gables Senior Highschool
Coral Gables, FL
05-2022

Skills

  • Port operations
  • Documentation management
  • Excellent communication
  • Maintaining records
  • Appointment scheduling
  • File management
  • Customer service

Languages

English
Full Professional

Timeline

Pier Agent

SMS International Shore Operations
03.2025 - Current

Front and Back Desk Receptionist

Thelma Gibson Health Initiative
02.2023 - 11.2024

Trainer

Shake Shack
03.2021 - 01.2023

Coral Gables Senior Highschool